Customer Service Hospital Receptionist

IB

I'SLYNN BEIERSDORF

**************@*****.*** 414-***-**** Milwaukee, WI 53209

Dynamic and detail-oriented professional with extensive experience at Ascension, excelling in appointment management and customer service. Proven ability to enhance patient satisfaction through effective communication and conflict resolution. Recognized for maintaining accurate patient information and fostering a collaborative environment, ensuring seamless operations in fast-paced settings.

Appointment management

Customer service

Conflict resolution

Attention to detail

Team collaboration

Effective communication

Problem solving

Active listening

Patient information management

Reliable customer service

St Mary's Hospital and Medical Center

Milwaukee, Wisconsin

Hospital Receptionist

01/2025 - Current

Managed multiple tasks simultaneously while maintaining accuracy of work performed.

Scheduled patient appointments, managed waiting room and answered incoming calls.

Performed basic clerical duties like typing correspondence letters or memos.

Assisted visitors by directing them to appropriate areas within the hospital premises.

Ascension Milwaukee, Wisconsin

Hospital Receptionist

10/2024 - 12/2024

Scheduled patient appointments, managed waiting room and answered incoming calls.

Performed basic clerical duties like typing correspondence letters or memos.

Assisted visitors by directing them to appropriate areas within the hospital premises.

Answered general inquiries from patients regarding office policies and procedures.

Updated patient information in the hospital database accurately and promptly.

Organized patient charts according to established protocols. Most precious journee Milwaukee,

Wisconsin

Cook

01/2024 - 10/2024

Managed inventory levels of ingredients and supplies necessary for daily operations.

Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.

Adhered to food safety standards when storing and preparing foods. Wrapped, dated and labeled food items in storage for safety and freshness. Performed basic administrative duties such as inventory management, Summary

Skills

Experience

ordering supplies.

Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.

Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.

Dungarvin Milwaukee, Wisconsin

Direct Support Professional

09/2023 - 12/2023

Monitored client's well-being, safety, and comfort under physician direction.

Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.

Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living. Walgreens Milwaukee, Wisconsin

Cashier

04/2023 - 09/2023

Provided excellent customer service while promoting loyalty programs to increase sales potential.

Conducted price checks for special orders or discounts as requested by customers.

Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit. Organized promotional displays or arrange merchandise on counters or tables to promote sales.

Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.

Processed returns and exchanges of merchandise in accordance with store policies.

Resolved customer complaints professionally in accordance with company policy.

Greeted customers and answered any questions they had about the store's products and services.

Delivered high level of customer service to patrons using active listening and engagement skills.

New Castle Place Milwaukee, Wisconsin

Dietary Aide

02/2022 - 04/2023

Observed special diets prescribed by physicians or nutritionists. Assisted in menu planning based on resident and patient preferences and dietary requirements.

Checked temperatures of hot food before serving it to patients and residents.

Cleaned and sanitized kitchen equipment and surfaces. Greeted visitors entering the kitchen area, provided them with information about services offered, and directed them accordingly. Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.

Served food and beverage items to residents, meeting therapeutic diets. Gathered soiled tablecloths and dietary linens and delivered to laundry. Riverside University High School Milwaukee, Wisconsin High School Diploma

06/2022

Education and Training

Certifications

CPR

Head and trauma

First Aid

Food Handlers

Drivers license

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