Customer Service Operations Manager

Claudia Susana Macias

Topeka, KS ***** - ***************@*****.*** - 785-***-****

Work Experience

Rollins/Orkin- Topeka, KS

November 2022-April 2025

Managed and kept office supplies inventory, ensuring availability of necessary materials for daily operations

Created and kept electronic filing systems to ensure efficient organization and retrieval of documents

Handled incoming calls, emails, and mail; directed inquiries to proper personnel or provided necessary information

Maintained confidentiality of sensitive information while handling employee records, financial documents, contracts, etc.

Performed general administrative tasl<s including photocopying documents, scanning files, faxing paperwork

Managed calendars for multiple individuals by scheduling appointments based on priority levels and availability

Provided administrative support during recruitment processes such as posting job ads or scheduling interviews with candidates

Routed and optimized employee daily service schedules Completed daily deposits

Work Experience

GainweIl-TechnoIogies

Medical Claims Specialist

June 2021-November 2022

Chavez Restoration Services

Admin Assistant

May 2020-June 2021

Schendel Pest Control

Customer Service/Operations Manager

March 2016-September-2019

Special Skills

Over 20yrs experience in office administrative/customer service fluent in both English and Spanish with the knowledge to speak, write and read the language.

Education

Topeka West- 1991

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