Supply Chain Team Members
Resume:
Nicole Hess
Mechanicsville, Va 23116
**************@*****.***
Watco Supply Chain Richmond, Va
April 2024- Present
oversee the daily workflow of the warehouse
organize schedules for the team members to ensure proper staffing is on all shifts
hire and train new warehouse team members
conduct performance evaluations that are timely and constructive
manage performance on safe transportation, distribution, and maintenance operations
lead transportation and warehouse team to deliver high levels of service and cost-effective practices
setup warehouse layout and ensure efficient space utilization
adhere to all warehousing, handling, and shipping legislation requirements
maintain standards of health, safety, hygiene, and security
experience recruiting and contracting 1099 independent contractors
plan work rotations, assign tasks to team member appropriately appraise results
recruit, select, orient, coach, and motivate team members
produce reports and statistics regularly
route 30 trucks on a daily bases
Accurate Courier Express Chesterfield, Va
July 2023 - April 2024
• Dispatching drivers and watching DOT hours
• Scheduling runs
• Inbound/Outbound receiving
• train and create SOP’s as needed
• Management of drivers and warehouse staff
• creating and completing tickets for several different clients
• audits of hours and drivers on a daily and weekly
• control of all Fleet inventory for tractors and trailers daily
• tracking returns for all clients and processing differently depending on client
• liaison between client and Corporate
• making sure all staff is following OSHEA regulations
Accomplishments:
Entrusted to work and upload protocols within office.
Organized database to track business contacts and was commended for attention to detail and accuracy.
Managed daily operations including inventory management, new employee training and customer service.
Praised for the ability to solve difficult problems independently and efficiently.
Praised by several clients for my outstanding communication and ability to multi task and meet deadlines.
Fidelitone Last Mile - General Manager Ashland, VA
June 2012 to July 2022
• Defines key performance metrics & Benchmarking against industry best practices & drives continuous improvement through use of technology, equipment, & improved processes.
• Ensured accuracy of the inventory is kept updated in the system daily so the clients can check at any point for updated information.
• Ensured all communication between Departments is updated by having morning, afternoon and end of day wrap up meetings.
• Manages budget responsibilities for the facility. Monitors & tracks all costs & implements processes & policies to control costs.
• Conducts annual performance reviews for all staff.
• Drives customer processes & procedures across the distribution network.
• Identifies employees skills & develops them by coaching & counseling on a regular basis. Ensures that staff is properly trained per customer requirements.
• Acts as a liaison between the faculty & corporate office. Educates employees on company policies & procedures, or directs them to the appropriate person.
• Arranges adequate space requirements for storage of products & develops changes in distribution techniques & practices.
• Reviews production & shipment records of all products to determine conformity with customer commitments.
• Evaluates & recommends shipping deadlines, & takes corrective action to eliminate behind schedule conditions.
• Late-night & escalated dispatching, recruiting, start-ups, installs, store visits & travel trainer. Provided leadership, training & supervision.
• Ensures that all order cycle time metrics are achieved for the customer & maintains accurate records.
• Routing 10-12 trucks daily that covered routes in Northern Va, NC, WV & TN lines while maintained within DOT regulations. We handled not only daily routes but two day & three day runs.
• Continuously working towards increasing the leadership capability of the team and driver’s professional growth.
• Ensured on-time shipping performance; worked closely w/direct reports to ensure receipts & shipments meet standards
• Supervise realignment activities to ensure maximum optimization of the facility.
• Manage operational activities to ensure DC layout & continuous improvement activities support goals of the operation.
Thomasville - CS Manager Glen Allen, VA
June 2011 to June 2012
• Managed customer territory that will include answering phone calls from customers, troubleshooting issues, analyzing customer orders, & communicating internally as it relates to customers' orders.
• Ability to comprehend, analyze, & facilitate several different types of reports that will include open orders to ship, expired orders, shippable back orders, printed orders, & replacement orders.
• Conduct several audits as it relates to customers within territory, that will include reviewing pricing holds on orders, shortages for open orders, work with credit department for holds on orders, & overall audit trail for orders within territory.
• Schedule truckloads for customer orders, as well as schedule pick up orders for customers in territory.
• Main liaison between customer service & credit department as it relates to credit issues, which entails gathering proper documentation for credit requests & approval process.
Bassett Furniture - Warehouse Manager Richmond, VA
2000 to 2010
Skills
• Strong leadership skills
• Excellent oral and written communication skills
• Provides high levels of customer service
• Great organizational skills
• Maintained and managed facility quality process
• Ran high level call center & dispatch centers at high levels
• Ability to listen, comprehend, and follow direction
• Computer competent
• Punctual and dependable
• self motivated
• capable of making prompt & responsible decisions
-microsoft office, word, outlook, excel, powerpoint, ADP, WMS, sharepoint, salesforce, SAAS, LEAN
School
Patrick Henry High School 1994-1997 Graduate Ashland, VA
Braxton Business School Certificate in Business Richmond, VA
References upon request
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