Technical Support Continuous Improvement

Maximiliano Pinon

210-***-**** ***********.*******@*****.*** LinkedIn

SUMMARY STATEMENT

Proactive and results-oriented IT professional with 4+ years of experience in systems administration, infrastructure support, and end-user training across hybrid and on-premise environments. Skilled in managing Windows and Linux servers, supporting ERP system transitions, automating operational workflows, and resolving high-impact incidents in 24/7 environments. Demonstrated leadership in cross-functional project delivery, system integration, and cybersecurity best practices. Passionate about continuous improvement and committed to optimizing IT performance and resilience across organizations.

Core Competencies

Windows/Linux Server Administration

Active Directory & Azure AD

Virtualization (Hyper-V, VirtualBox, Docker)

Network Infrastructure (Routers, Switches, VLANs)

M365 / O365 Administration

Technical Support & Troubleshooting

ERP & IoT Systems Support

Infrastructure Documentation & Change Management

Endpoint Management (Intune, NinjaRMM)

Security & Backup Operations

Cross-functional Collaboration & User Training

Scripting & Automation Fundamentals

Leadership and Professional Strenghts

Proven leadership in high-stakes environments, including coordinating system recoveries during production-impacting outages in 24/6 operations.

Demonstrated ownership of cross-functional IT projects—from ERP transitions to IoT deployments—ensuring alignment with business goals and user readiness.

Effective communicator and technical trainer, known for empowering users through proactive training and documentation, resulting in reduced ticket volume and greater team independence.

Skilled in balancing multiple projects and shifting priorities without compromising quality or deadlines, particularly in fast-paced, high-pressure environments.

Trusted collaborator with a reputation for bridging technical and non-technical teams, contributing to improved workflows, reduced downtime, and scalable infrastructure solutions.

Committed to continuous learning and professional development to stay ahead of evolving technologies and best practices in IT infrastructure and security.

PROFESSIONAL WORK EXPERIENCE

IT Support Analyst November 2023 – Present

Manner Polymers, Mckinney, Tx

Supervisor: Brett Cleary

Provide frontline support and systems administration for a 24/6 manufacturing operation, ensuring continuous uptime of critical infrastructure.

Serve as a key escalation point for system outages, network failures, and workstation issues, maintaining minimal disruption to production.

Lead internal training initiatives for operators and employees, improving response times and reducing service tickets through proactive education.

Support ERP and IoT device deployment projects by collaborating with internal stakeholders to ensure seamless integration and optimal system functionality.

Maintain system documentation, troubleshoot cloud and on-premise environments, and support the transition from legacy systems to scalable platforms.

OTHER WORK EXPERIENCE

Information Specialist April 2022 – November 2023

Expeditors International, Hidalgo, Tx

Supervisor: Frank Fierro

Supported 70+ users across multiple buildings, managing domain-connected systems, resolving technical issues, and ensuring data integrity.

Delivered daily IT operations support, including hardware deployment, application troubleshooting, and administrative task delegation.

Acted as on-site lead during infrastructure challenges, coordinating closely with leadership to reduce downtime and streamline operations.

OTHER WORK EXPERIENCE

System Administrator Intern August 2021 – November 2021

Westwind Homes, Edinburg, Texas

Supervisor: Hugo Garcia

Gained hands-on experience managing internal Windows servers and user policies, including onboarding/offboarding procedures.

Configured routers, switches, and NAS devices to support business continuity and maintain domain-level security.

Assisted in maintaining server environments and supporting end-users with both hardware and software needs.

EDUCATION

Bachelor of Science in Computer Science

University of Texas Rio Grande Valley May 2023

French Language Certificate

Athenee Jean D’Avesnes, Belgium May 2017

High School Diploma

Sharyland High School, Texas May 2016

CERTIFICATIONS/ACHIEVEMENTS

Studio 5000 Logix Designer Level 1: ControlLogix Fundamentals and Troubleshooting

Rockwell Automation Apr 2024

VOLUNTEER EXPERIENCE / COMMUNITY SERVICE

Rotary Youth Exchange Program

Belgium, Aug 2016 – Aug 2017

Immersive international experience that fostered cultural adaptability, independence, and multilingual communication skills.

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