Customer Service Business Administration

DOREEN J. CURRY, AAS, CDA, DBA, DIR Mobile: 918-***-**** Email:

**********@***.***

Professional Summary

Accomplished Customer Service and Management Professional with over 20 years of experience in business administration, accounting, customer service, telecommunications, and warehouse management. Proven ability to lead teams, optimize operational efficiency, and provide exceptional service in high-pressure environments. Adept at problem-solving, training staff, and ensuring seamless workflow within corporate and warehouse settings. Key Skills & Competencies

• Leadership & Team Management

• Customer Relations & Conflict Resolution

• Business Administration & Accounting

• Warehouse & Inventory Management

• Auditing & Financial Reporting

• Employee Training & Development

• Telecommunications & Crisis Management

Professional Experience

Shining Star Kids Academy, Tulsa, OK

Child Development Specialist Director Master Teacher (April 2019 – May 2020)

• Oversaw the daily operations of a daycare facility, ensuring a safe, educational, and engaging environment for children.

• Developed programs promoting social, emotional, and intellectual development of children.

• Implemented effective childcare safety and discipline strategies, enhancing overall learning experiences.

Commercial Financial Services, Tulsa, OK

Accounts Payable & Receivable Representative (Jan 1996 – May 1998)

• Managed company invoicing, payroll, auditing, and collections, ensuring financial accuracy.

• Trained new personnel on company policies and operations, maintaining compliance.

• Audited weekly balance sheets and verified invoices, ensuring smooth financial workflows.

Service Merchandise, Tulsa, OK

Assistant Warehouse Manager (1980 – 1985)

• Supervised warehouse operations, inventory control, and order processing, optimizing efficiency.

• Led a team in stock organization, quality control, and shipping logistics.

• Managed inventory, ensuring proper storage and labeling of products. Career Highlights & Accomplishments

• Successfully answered 85% of incoming calls within 3 minutes, ensuring timely customer response.

• Demonstrated exceptional leadership during staff shortages, maintaining service quality.

• Awarded for handling 361 calls in one hour during the Lenexa Network Crash, showcasing crisis management skills.

• Ensured smooth financial processes with expertise in FDCPA regulations and debt collection compliance.

Education & Certifications

• AAS, Computer Programming, Oklahoma Junior College (1986–1988)

• Business Administration & Accounting, Langston University (1998–1999)

• Child Development & Early Childhood Education, DHS (2000–2020)

• Certifications in Warehouse Management, Childcare Administration, Debt Collections License, and Account Operations

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