Customer Service Experience
Resume:
Surprise, Arizona *****
**********@*****.***
LAYLA DALE
DYNAMIC AND MOTIVATED INDIVIDUAL WITH A STRONG BACKGROUND IN RETAIL AND LEADERSHIP, EAGER TO BRING EXCELENT CUSTOMER SERVICE AND A POSITIVE ATTITUDE TO A NEW ROLE. EXCITED TO TRANSFER MY EXPERIENCE IN ENGAGING WITH CUSTOMERS, MAINTAINING A PROFESSIONAL DEMEANOR, AND RESOLVING INQUIRIES, TO DELIVER EXCEPTIONAL CUSTOMER EXPERIENCE AND BE AN ASSET TO THE TEAM. SKILLS Customer Service
Handling money/registers
Problem Solving
Leadership
Team player
Attention to detail
Inventory Management
Adaptibility
WORK HISTORY CREW MEMBER, MCDONALD’S: SURPRISE, AZ June 2020 – April 2021
In this role, I developed strong customer service skills, including effective money handling and problem-solving for customer complaints. I communicated respectfully and professionally in both face-to-face interactions and via headset. My responsibilities included preparing products, checking orders for quality and accuracy, and assisting in cleaning and preparing the store for inspections and remodels.
ASSOCIATE, KOHLS: SURPRISE, AZ
May 2021 – December 2021
In this position, I mastered the use of handheld Zebra devices to process returns and exchanges, handle transactions, and managed credit card payments and checks. I also processed Amazon returns, mailed online orders, assisted customers in dressing rooms, staged merchandise, and supported the asset protection program. I was recognized for delivering exceptional customer service and achieving high credit card application sales. ASSOCIATE, WALMART: SURPRISE, AZ
January 2022 – August 2022
After gaining proficiency in the Online Grocery Pickup section and utilizing handheld devices, I was tasked by the store manager to cross-train in various store roles and mentor new associates. I focused on enhancing team efficiency Page 2 You might want to include your GPA here and a brief summary of relevant coursework, awards, and honors. and reducing errors. My collaboration with the store manager provided insights into store operations, including task delegation, personnel scheduling, markdowns of clearance items, and ensuring exceptional customer service while fostering team spirit among associates.
SUPERVISOR/CLEANING TECNICIAN, ABBEY D’S CLEANING: SURPRISE, AZ August 2022 – May 2023
In this position, I led a small team of cleaners in residential and commercial settings, trained new staff, and ensured high-quality service through meticulous attention to detail. I effectively addressed customer complaints, promoted a positive team environment, and managed payment collection from clients.
RUNNER/BUSSER, DILLONS KC BBQ AT WILDLIFE WORLD ZOO: LITCHFIELD PARK, AZ May 2024 – Current
In my current role, I provide an exceptional dining experience for guests. My responsibilities include greeting and seating guests according to their preferences, maintaining the salad bar and cold sides, and preparing plates and side dishes with an emphasis on quality and presentation. I ensure the use of fresh ingredients and appealing food presentation. Additionally, I accurately deliver orders, assist in resolving customer concerns, memorize drink orders, and maintain restaurant cleanliness and sanitation. I also clear dishes after guests have finished dining and manage spills to uphold a tidy environment and prevent accidents.
EDUCATION VALLEY VISTA HIGH SCHOOL - SURPRISE, AZ
Received High School Diploma in 2021
Received college credits through Rio Salado program during time at Valley Vista High School.
REFERENCES ABBEY DALE
(Owner at Abbey D’s Cleaning)
Contact: 951-***-****
JAIME SELANDER
(Customer of Abbey D’s Cleaning)
Contact: 623-***-****
Page 3 You might want to include your GPA here and a brief summary of relevant coursework, awards, and honors. JOESEPH PATTI
(Manager at Dillons KC BBQ)
Contact: 623-***-****
TAYLOR SMITH
(Customer of Abbey D’s Cleaning and I personally babysat her two children) Contact: 623-***-****
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