Customer Service Patient Care
Resume:
Princess Mapp
Atlanta Ga
********@*****.***
Objective: to obtain a position with a company with growth opportunities and advance my skills and learning
CNA/PCA work experience
• Patient care
Answering patient calls, bathing patients, grooming patients, feeding patients, and helping patients meet their nutritional and hydration needs
• Patient movement
Turning, repositioning, and transferring patients between beds and wheelchairs, assisting patients with getting in and out of bed, and performing basic movement exercises
• Patient health
Monitoring vital signs, recording patients' health concerns, and reporting that information to nurses, and monitoring and reporting any behavior, health, or vital statistic changes
• Patient comfort
Helping patients feel as comfortable as possible, and acting as companions to patients and accompanying them on walks or other activities they enjoy
• Patient safety
Ensuring that safety protocols are followed, and following patient privacy rules
• Patient supplies
Gathering and stocking medical supplies, and cleaning medical supplies and equipment
• Patient care documentation
Documenting information, and cleaning rooms and bed linens
CNA/PCA jobs
Kalcare healthcare
CNA/PCA
October 2023-present
Epiphany healthcare
Feb-2021 Sept 2023
CNA/PCA
Customer Service/ Front Desk
• Provide guidance to clients on the procedures
• Answer telephone calls and provide accurate information to clients
• Keep the reception area clean and conducive for clients as they wait for their turn to be attended too
• Introduce new beauty products to clients and educate them on their uses and benefits
• Keep clients updated on currently available promotions and discounts in services offered in the Spa
• Process payments from clients for services ordered from the spa
• Keep register of long and existing clients for them to enjoy benefits given to loyal customers
• Give appointments to clients on specific days
• Open and close the spa at the appropriate time
• Ensure that the front desk is clean and organized for free movement
• Assist in getting client feedback on level of services delivered in order to improve on service delivery
• Inform staff members of appointments that have been canceled by clients, and also alert staff members of the arrival of clients who come without prior appointments
• Assist in developing promotional events, which focus on increasing the clientele of the spa
• Manage the visitor register to keep record of people who visit the spa on a daily basis
• Receive customer complaints and feedback and direct them to appropriate offices for resolution.
Jobs/experience
Bodyspace Beauty
Feb 2016-Dec 2021
Education
George Washington Carver
1993-1997
Atlanta Technical College
2001-2002
Customer service /Business Management
International School of skin and massage
2009-2010
Esthetician
The Training Expo
Phlebotomy May7,2024
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