Office management, sales, HR management, on boarding, ACHA, Certiphi

MELISSA PEREZ

*** ******* ** **, **** CHARLOTTE, FL 33952 – C: 941-***-****

***********@*****.***

References – available upon request

Versatile healthcare professional with almost 10 years of home health industry experience; progressing through roles from care coordinator to Business Manager, to Sales Executive across leading agencies. Proven track record of building lasting client relationships while maintaining strict regulatory compliance. Expert in consultative selling, territory development, and strategic growth initiatives. Seeking to leverage comprehensive industry knowledge and leadership experience in a role focused on driving business expansion through ethical practices and strong partnerships.

EXPERIENCE

08/2024 - PRESENT

SALES ACCOUNT EXECUTIVE, LHC GROUP MEDERI CARETENDERS, SWFL

●Results-driven Sales Executive with proven success generating new business for home health services. Cultivated strong relationships with healthcare providers and facilities, resulting in noticeable referral growth. Developed and executed strategic territory plans while keeping compliance with healthcare regulations. Consistently exceeded monthly PPG through consultative selling approach and deep understanding of patient care needs. Extensive knowledge and understanding of CRM Marketscape system, RXVantage, Trella, Careport Wellsky, HomeCare HomeBase, Forcura, and Microsoft applications.

09/2020 – 07/2024

BUSINESS OFFICE MANAGER, LHC GROUP MEDERI CARETENDERS, SWFL

Responsible for coordinating and directing the non-clinical operations of the agency and ensuring that all duties are performed promptly. Ensure that all administrative support to the Executive director and clinical director(s) and data entry functions are working effectively and efficiently. Maintains office/branch manuals and administrative binders. Responsible for ordering all medical and office supplies, submitting invoices per policy timelines, clerical functions, performing technical billing audits, conducting interviews as well as terminations, on-boarding/processing of new hires, completion and tracking of personal action forms (PAFs), references, health screenings, criminal background checks and drug screenings. Assure payroll accuracy as well as weekly OASIS validation reports. Handled state surveys, AHCA surveys, and other internal surveys ensuring an up to date and accurate representation of the branch as well as maintaining stock for the staff and clinicians, maintaining HR and Medical files, and ensuring they were always current. Work directly with the HR and recruitment departments daily. Created relationships with physician offices ensuring return of clientele.

04/2019 – 06/2020

LEAD CARE TEAM COORDINATOR, NURSE ON CALL, SWFL

Responsible for the scheduling for all visits for my team(s), with notification to clinicians regarding Oasis-driven assignments. Team lead hospitalization tracker for agency, including intake referrals, ROCs, etc, using the ERM systems of AllScripts, Forcura and NaviHealth. Responsible for communication with hospitals, ALFs, Hospice and MD offices to assure care coordination is had by all. Cognizant of prior authorization determination requirements for the scheduling of patient care needs. Active participant in morale activities for the location. Work additional hours as required by patient care needs. Instrumental is onboard training for new hires. Census up to 410.

04/2015– 11/2018

CARE TEAM COORDINATOR, KINDRED AT HOME, SWFL

●Excelled in the fast-paced environment, with a census of over 550+. Was coordinator for 3 agencies including Sarasota, Port Charlotte and Fort Myers. Position included travel to the other agencies to provide on-site support and direction as well as training/on-boarding for new care coordinators. EMR system used was GentivaLink. Participated in daily meetings and weekly case conferences. Verification of insurance authorizations.

EDUCATION

05/2012 – SOME COLLEGE

FLORIDA GULF COAST UNIV.

Member of the University Programming Board for 2 years, as well as volunteer work/fundraising for Club Eagles volleyball team. Student government representation.

05/2009 – DIPLOMA RECEIVED

HIGH SCHOOL DIPLOMA, COMMUNITY CHRISTIAN SCHOOL

Graduation class salutatorian with four (4) years of student government representation. Top 5% graduating class, with honor-roll title and presidential award. Extracurricular activities and sporting programs with team building and leadership situations.

SKILLS

●Working knowledge of PDGM

●Working knowledge of prior authorizations and insurance verifications

●Expert in scheduling with ability to increase productivity of clinicians

●Multitasking

●Strong problem-solving ability

●Excellent telephone presence

●Strong HR qualities

●Assertive and resourceful

●Strong problem solving with excellent resolution of complaints

●Expert in Outlook

●Expert in HomeCare HomeBase EMR

●Expert in NaviHealth, AllScripts, Forcura

●Expert in AHCA, PECOS Search, License Verification, Certiphi, EBI and FieldPrint

●Proficient in payroll billing and processing

●Strong computer knowledge, WPM 80+

●Excellent organizational ability with strong attention to detail with completion of all required tasks

●Increased readmission/return rate of clientele

●Active participants in branch meetings including weekly case conferences, daily stand-up meeting with presentation of my team’s metrics

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