Customer Service Technical Support

Hospitality resumes

Dinah Rodgers

Flintstone, GA • 423-***-**** • *****@*****.***

Professional Summary

Experienced customer service and operations professional with a strong background in client relations, team leadership, and administrative support. Proven ability to manage high-volume environments with poise and professionalism. Adept at creating positive guest experiences, resolving concerns efficiently, and maintaining accurate records. Seeking a remote or in-person hospitality role that values communication, reliability, and attention to detail.

Core Skills

• Guest & Client Relations

• Remote Customer Service Support

• Reservation & Rental Coordination

• Verbal & Written Communication

• Microsoft Office Suite (Excel, Word, Outlook)

• POS and CRM Systems (Quick Learner)

• Inventory & Scheduling Management

• Conflict Resolution & Team Leadership

Professional Experience

Merchandising Representative

Premium Merchandise • Jan 2024 – Present

• Maintained store displays and ensured brand standards across locations

• Collaborated with vendors to improve customer-facing setups and product visibility

• Strengthened multitasking and organizational skills, key in hospitality front-line roles

Senior Collections Specialist

Big Rig Lending • Jul 2023 – Jan 2024

• Managed client communication and account records

• Resolved payment issues with professionalism and empathy

• Developed client-first approach, essential in guest services roles

Rental Associate – Tool & Equipment Services

Home Depot • Jan 2023 – Jul 2023

• Handled customer rentals and scheduling with precision

• Provided product recommendations and troubleshooting support

• Trained in high-demand customer service and systems-based booking

Property Manager (Self-Employed)

Private Rentals • Jan 2020 – Dec 2022

• Managed leases, rent collection, and tenant relations

• Marketed properties using online platforms and maintained digital listings

• Demonstrated independent problem-solving and communication

General Manager

TMX Finance • Aug 2015 – Jan 2020

• Oversaw daily operations, staff management, and customer satisfaction

• Trained team on compliance, service etiquette, and reporting

• Recognized for exceeding customer service goals consistently

Education

Georgia Northwestern Technical College

Business Management Courses • 2003–2005

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