Customer Service Representative
Resume:
Brenda Johnson
In-bound Customer Service Representative
Profile
Dynamic and experienced In-bound Customer Service Representative with over 25 years of effective communication and collaboration. Proven track record of efficiently handling incoming calls and resolving customer inquiries promptly. Skilled in investigating and resolving claims issues, inputting accurate information, and maintaining exceptional customer service standards. Proficient in addressing customer concerns, processing orders efficiently, and ensuring customer satisfaction through clear communication and problem-solving abilities. Adept at working with a diverse range of individuals to achieve specific objectives and goals. Employment History
In-bound Customer Service Representative at Indotronix / Oklahoma Security Employment Commission
November 2020 — January 2021
- Answer incoming calls and customer service inquiries efficiently.
• Investigate claims issues and perform fact-finding for claim resolution.
• Input and correct unemployment claim information promptly.
• Record and transmit actions taken to accurately determine claim status.
• Provide exceptional customer service and maintain a high standard of accuracy.
In-bound Customer Service Representative at Alpine Access/SYKES Home
March 2017 — January 2020
- Address incoming calls and customer service inquiries promptly.
• Manage customers' concerns regarding placed orders, EDD, canceled orders, tracking, and pricing.
• Process orders for Walmart.com and Healthy Benefits (Solutran) efficiently.
• Resolve issues through clear communication and problem-solving skills.
• Provide exceptional customer service to ensure satisfaction and retention.
Elementary School Teacher at East Baton Rouge Parish School System
July 1993 — May 2014
- Develop engaging lesson plans to promote active learning
• Create and administer tests based on established procedures
• Utilize technology to enhance student learning experiences
• Establish and enforce classroom rules to manage student behavior
Details
668 S 18th Street
Baton Rouge
United States
************@*****.***
Skills
Customer Service
Communication
Problem-solving
Efficient
Inquiry Resolution
Claims Investigation
Accuracy
Team Collaboration
• Instruct students in the use of learning materials and equipment Customer Service Home Agent, Independent Contractor at West Work-At-Home Agent
September 2005 — March 2014
- Handle incoming calls and address customer service inquiries efficiently.
• Utilize multitasking abilities to comprehend and resolve customer issues while communicating effectively.
• Maintain a professional and positive attitude during interactions with customers.
• Ensure customer satisfaction by providing timely and effective solutions.
• Demonstrate strong problem-solving skills to meet customer needs promptly and effectively.
Elementary School Teacher at Pointe Coupee Parish School System January 1993 — July 1993
- Deliver engaging lessons following lesson plans to promote active learning.
• Develop schemes of work, lesson plans, and assessments aligned with established guidelines.
• Monitor students' use of learning materials and technology, providing guidance as needed.
• Manage classroom behavior by implementing and enforcing rules and procedures.
• Instruct and support students in achieving academic success. Education
Bachelor's Degree, Louisiana State University, Baton Rouge January 1992
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