Customer Support Brand Manager
Resume:
Jennifer Bunker
Cincinnati, OH *****
********************@*****.***
Work Experience
BRAND MANAGER FOR IT COSMETICS
DILLARD'S INC.-Cincinnati, OH
April 2024 to Present
Manager for the IT Cosmetics brand for Dillard's. See the sales goals are met, manage any promotions, apply and sell Cosmetics and other store items, manage the sales associates to assure procedures are met, attend weekly manager meetings, attain pre-orders for events, strategize to help increase sales. Exceeded sales goals to the top 3 in IT / Dillard's district sales and have been number 8 in Dillard's daily top store sales and have exceeded many customers expectations via comments and cards. Ensured inventory needs are met. Work with computer based store registers and Dillard's computer systems. OPERATIONS SPECIALIST
STRIDAS-Cincinnati, OH
November 2020 to May 2023
Job duties include as an Operations Representative. I am a source of operational excellence for internal and external customer support and carrier proficiency. I complete this by tracking and tracing shipments, arranging appointments, entering shipment details, and communicating to help resolve issues throughout transit. I ensure proactive communication (verbal or electronic) surrounding the timely pickup and delivery of all shipments in an assigned region. Verifies complete and accurate location information is updated on a timely basis in the operating system. Ensure timely, complete, provide customer support, and accurate shipment documentation is available for all shipments. Proactively report and resolve escalated carrier and customer issues including resetting of appointments missed due to weather or mechanical issues Internally support the Sales and Carrier Sales teams to ensure operational excellence. Worked eve and weekends 12-hour shifts. Acted as the only contact for company and truckers solved all related problems. Covered other shifts when other were no shows worked 18 hr shifts to help cover. Ensured all demands were met on weekend shifts when office staff was gone. Exceeded company and customer requirements. Working on Excel, Mercury, Microsoft office. HAIR STYLIST/ COSMETOLOGIST
SPORT CLIPS-Cincinnati, OH
2018 to 2020
Job duties include cut and style hair, sales, front desk, marketing. Maintained clientele. Exceed customer expectations and sales. Won award for highest retail sales in division. Covid released store employees. BILLING SPECIALIST
EMCOR
2017 to 2018
Job duties include Billing 60+ accounts, verify, enter and correct pay rates, create and bill contracts and submit to customer, submit billings on customer sites such as Cona, Suggestion and Ariba, create Excel spreadsheets for prelims, and expedite past due invoices with customers. Meeting and exceeding on time billing for payments to process in a timely manner. Working on, SAP, JDE, CRYSTAL, Excel, Notes, Power Point. LEAD CATERING PATIENT COORDINATOR
TRI HEALTH / GOOD SAM HOSPITAL
2014 to 2017
Job duties include leading and managing catering associates and kitchen staff over 75 to 100 employees, assuring correct diets and checking and assuring delivery of patients trays, assist with reviews, hiring and firing, writing employees up meeting with them for discrepancies, hold morning and afternoon employee meetings, scheduling of employees, patient auditing and monitoring, maintaining documents and spreadsheets, checking out catering associates end of night documents, counting and checking out the cafe registers, coordinating employee duties and filling in all positions when short staffed, coordinating maintenance on repairs and closing up at the end of the night, coordinating with upper management and customer service with patients and café customers. Exceeded patients experience and received cards of thanks for helping with specific needs of patients. Working on, SAP, Epic, Word, Excel, Outlook, Power Point. DATA QUALITY SPECIALIST
KROGER CORPORATE OFFICES
2012 to 2014
Job duties included data research and corrections on descriptions, UPC, case, sizes and consumer numbers to be updated in system to create store shelf tags. Coordinating with Item Set Up and category managers by getting information corrected and updated in all systems. Worked on duplicate vendor project, researching duplicate vendors and invoices to remove duplicates from system. Met and exceeded deadlines for corrections for store shelf tags. Volunteered to manage events such as Arts Wave and Breast Cancer month and doubled donations. Worked on PID, BZO, SAP (Mercury), Word, Excel, Outlook, Power Point.
ORDER MANAGEMANT ANALYST/ EDI CONTACT
PROCTER AND GAMBLE
2008 to 2012
Job duties include all aspects of customer service, account management, communications, adjusting orders to meet customer and truck requirements, expediting inventory, working with planners, buyers, RSL and AE's to meet promotional ads, overseeing and resolving any price or UPC discrepancies, updating and managing customer gap report in Excel, resolving carrier issues, created coverage report for clients to cover outages of staff, expediting material and carriers to assure loads arrive on time, VMI vendor managed inventory and ordering. Save the company over 7,000 a month by eliminating unnecessary lumper fees and training co-workers to do the same. Working with OSB system then conversion to SAP system, VMI ordering system, Windows 7, Word, Excel, Outlook some Power Point. Emergency Evacuation Leader for the 5th floor of the P&G Towers - Managed and recruited evacuation aids. Oversaw that they had completed training and had all necessary equipment needed. Organized several Bring Your Child to Work Day events and United Way Campaigns and assisted in other company functions and doubled donations.
COSMETOLOGIST/ ESTHETICIAN
JCPENNEY HAIR SALON
2009 to 2011
Job duties included color, foiling, haircuts, perms, styles, manicures, pedicures retail sales and customer service. Worked on computer based register.
ACCOUNT MANAGER/ COORDINATOR FOR OEM DIVISION
ILSCO CORPORATION
1994 to 2008
Job duties were to manage the largest dollar value company accounts such as Square D, General Electric and other major accounts. I maintained Excel spreadsheet on time reports, return authorizations, expediting orders, managed pricing and sales, managed EDI orders, expedited parts with planners, and handling major export accounts and orders. Exceeded customer on time deliveries and sales. Promoted two times within the company. Board member for Bardes Credit Union setting procedures. Worked on AS400, Word, Edi, Excel, Lotus Notes, PC, and some Access. CUSTOMER SERVICE /EXPORT/ ACCOUNT MANAGER FOR WHOLESALE DIVISION ILSCO CORPORATION
1995 to 2004
PROMOTED
CUSTOMER SERVICE COORDINATOR /ACCOUNT MANAGER FOR WHOLESALE DIVISION WESTERN REGION/ TECHNICAL
Job duties include all aspects of customer service, return authorizations, account management, expediting orders, coordinating parts with planners, and handling major export accounts. I stream lined Export procedures for timely deliveries and trained others to learn my processes. Worked with outside sales to ensure goals were met and exceeded. Worked on AS400, Word, Excel, Lotus Notes, PC, and some Access.
ORDER SERVICES/ RETURNS/ CUSTOMER MASTER
ILSCO CORPORATION- WHOLESALE
1994 to 1995
PROMOTED
ORDER SERVICES/RETURNS/CUSTOMER MASTER
Job duties included rating, verifying and entering returns. Setting up and maintaining customer in the AS400.
Education
Diploma in State Board License in Cosmetology
Moore University
1991
Diploma
Purcell Marian High School
1984
Skills
• Root cause analysis
• Sales
• Freight Experience
• B2B marketing (10+ years)
• Forecasting
• Public speaking
• Customer relationship management
• Guest services
• Business requirements
• Communication skills
• B2B
• Project planning
• Team management
• Typing
• Microsoft Word
• Merchandising
• SAP
• Colorist
• Management
• EDI
• Supervising experience
• Business Development
• Transportation management systems
• Property management
• Quality assurance
• Procurement
• Makeup Application
• Leadership Experience
• Microsoft Powerpoint
• Technical support
• Sales Support
• Microsoft Office
• Purchasing
• Personal assistant experience
• Sales management
• Time Management
• E-commerce
• Hospitality
• Workforce management
• Hairstylist
• Leadership
• Inside sales
• Customer Service
• Administrative experience
• Order entry
• Data collection
• B2B sales
• Adobe Acrobat
• Live chat (10+ years)
• Social media management
• Project leadership
• Records management
• Telecommunication
• Telemarketing
• Project management
• Management Experience
• Salesforce
• Dog handling
• Windows
• Microsoft Outlook
• Teaching
• Account management
• Cash handling
• Upselling
• Interviewing
• Outbound sales
• Program management
• Event Coordinator and Planner
• Accounts Receivable
• Time management
• Microsoft Windows
• Google Suite
• Cold Calling
• Sourcing
• Recruiting
• Inside Sales
• Sales Management
• Supply Chain
• Negotiation
• Food service
• Customer service
• Business development
• Computer skills
• OEM
• Product management
• Sales Experience
• Restaurant management
• Sales support
• Microsoft Excel
• SAS
• Cash register
• Manufacturing
• Data Entry
• Payroll
• Organizational skills
• Outside sales
• Executive administrative support
• Crew management
• Computer literacy
• Cosmetology
• Territory management
• Account Management
• Restaurant experience
• Mentoring
• Data analytics
• Retail sales
• Marketing
• Continuous improvement
• CRM software
• English
• Food Service Management
• Direct sales
• Pricing
• SaaS
• Conflict management
• SAP, Excel, Word, Power Point
• Analysis skills
• Nail Care
• Fashion
• Grooming
• Supply chain
• Training & development
• Office management
• Events management
• Body Waxing
• Childcare
• Documentation review
• Relationship management
Certifications and Licenses
Driver's License
Cosmetology License
Barbering License
A valid Esthetician license
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