Customer Service Administrative Assistant
Resume:
Kristina Champeau
Spring Hill, FL *****
********.********@*****.***
Professional Summary
Personable and proactive Administrative Assistant with 25 years’ experience managing administrative tasks in the law, corporate, and retail industries. Utilizes strong organizational and multi-tasking skills to seamlessly manage office tasks, including excellent client relationships, goal-setting strategies, appointment scheduling, meeting planning, high-volume inbound/outbound phone calls and email communications. Office support for up to 50+ employees. Work Experience
Security Officer
HCA Bayonet Point Hospital-Hudson, FL
February 2025 to Present
• Employed with Allied Universal and currently working under contract for Bayonet Point Hospital.
• Duties include : Posted in ER security office, checking visitors in and providing identity tags. Inputting information within the security database, giving reports on all hospital premises activity while patrolling. Maintaining a safe and secure environment for patients, staff and visitors. This includes patrolling the premises within the facility and the outside buildings and parking lots, monitoring for suspicious activity. Responding to emergencies and trauma patients, controlling access, and managing incidents involving patients, visitors, and staff.
• Working alongside Deputy Officers in preventing crime, maintaining confidentiality and collaborating with other hospital staff and external agencies.
Cashier/Sales Associate
Target-Spring Hill, FL
November 2024 to December 2024
Front end cashier for a seasonal position during the busy holiday hours Funding Strategist
Fund&Grow, Inc-Spring Hill, FL
April 2016 to July 2024
Financial business credit building company - This position includes but not limited to; a highly efficient rapport with my clients through all sources of communication; phone, email and text. Highly confidential and proper handling of clients personal information. Researched public records to verify onboarding clients' personal identity to make sure there was no fraudulent activity. Consulting with and analyzing credit data and financial information of clients or companies that are applying for credit and/or loans to determine how the lenders may respond. Recommendations may include assisting clients in strategizing goals to assist in repairing, building and strengthening their personal, business and corporate credit profiles that will also assist in promoting their individual and/or companies credit profiles to be in the most lendable position upon financial applications. Lead Shoe Sales Associate
Macy’s Department Store-Land O' Lakes, FL
October 2014 to March 2016
Retail Sales - Assisted ladies with high-purchases of shoes. Always made sure that the customer was given the highest treatment of ultimate customer service and satisfaction. Accomplished making magic with the clients, resulting in creating relationships that became repeat customers. Legal Assistant
Law Office of Judy Gorman-Land O' Lakes, FL
May 2014 to October 2014
Divorce and Probate Practice - Assisted attorney in establishing and organizing case files and calendars; highly confidential of handling personal information of clients. Expedited requirements, deadlines and e- document scanning & filing, as well as general clerical duties and overseeing the front desk and lobby. CSR/Web Dept. – Logistics Shipping & Receiving
Micro-Matic USA-Brooksville, FL
February 2009 to March 2013
Commercial and residential high-end beer dispensing equipment company – Serving customers calling in to place orders, and/or trouble shoot issues with their equipment. Regularly maintained company website catalog, updating products and promotions. Handled daily, four high-volume shipping facilities, including dispatching the freight carriers of all commercial and residential equipment. Payroll/HR Assistant
Trinity Services Group-Oldsmar, FL
April 2001 to April 2005
Food Service for Inmate Correctional Facilities - Highly organized multi-tasked position including but not limited to, handling high-volume payroll for 1000+ employees, general clerical duties including receptionist/switchboard, shipping & receiving and business supply orders. Education
High school diploma or GED in General Studies
Umatilla High School-Umatilla, OR
Pasco-Hernando Comm College-Brooksville, FL
January 2005 to July 2005
Administrative Business Management
Pasco-Hernando Comm College Blue Mountain Comm College-Pendleton, OR April 1999 to April 1999
Skills
• Security
• Windows
• Time Management and, Correspondence Handling
• 10-key
• Customer service
• CRM Software
• Multi-line phone proficiency
• Efficient with Social Media Platforms
• Surveillance
• Inter-office communication using Microsoft Teams
• 50 wpm
• Business Management
• Data collection
• High Quality and Professional Customer Service
• Conflict management
• Emergency management
• Negotiation
• Relationship Management
• Office Management
• MS Office (Excel, Word, Outlook)
• Efficient with Customer Relations Management Programs Certifications and Licenses
Class D Security
February 2025 to February 2027
License that allows an individual to work as an unarmed security officer. Guard Card
February 2025 to February 2027
Class D Security Officer License
CPI Certification
February 2025 to February 2026
My CPI certification is for the healthcare industry. CPI training is administered by the Crisis Prevention Institute, focusing on equipping individuals with the skills to recognize, prevent and respond to crisis in various settings. A globally recognized program for de-escalation techniques and non-violent crisis intervention.
Additional Information
PROFESSIONAL REFERENCES:
Brittany Elarde- Immediate Supervisor : Fund & Grow Inc 440-***-****
Melanie Kelly- Colleague: Fund & Grow Inc. 508-***-**** PERSONAL REFERENCE:
Violet Youngman- 10+ years of friendship 813-***-****
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