Call Center Patient Access
Resume:
KERRY L. REILLY
St. James, NY *1780
OBJECTIVE:
To obtain a management position where I can utilize my knowledge, experience, and leadership expertise to the fullest.
PROFESSIONAL EXPERIENCE:
March 2024-Present Helping Hearts at Home
Director, Case Management
*Client Intake, contract signage and new client assessments
*Manage, Schedule, and oversee staff of 30
*Hiring/Termination of staff
*Educate and train staff in job duties
*Oversee and coordinate yearly in service compliance training
March 2018-March 2024 Stonybrook Southampton Hospital
Manager, Pre-Service Call Center
*Manage and oversee staff of 40
*QA Staff work (corrections and retraining as needed)
*Responsible for all disciplinary actions, yearly evaluations, hiring, and termination
of all staff within the call center
*Create and maintain weekly, monthly, and yearly statistic reports regarding
productivity within all the call center departments
*Oversee and train staff in all areas of the Pre-Services Call center including:
Pre-Registration, Pre-Certification, Radiology Scheduling, OR Scheduling
*Process bi-weekly payroll for all staff
*Approve all vacation/time off requests
July 2016-March 2018 Stony Brook University Hospital
Patient Access Supervisor, Bed-Control, Registrar
*Supervise and scheduling of all staff of 10 for 11p-7a staff
*QA of staff work (corrections and retraining when needed)
*Responsible for all disciplinary actions, yearly evaluations, hiring ad termination
of all staff on the 11pm-7am shift.
*Train new hires in all aspects of Bed Control, Admitting duties and ER Registration
*Complete and approve vacations and timecards
*Continue to do all duties listed below in addition to the above supervisory
Additional responsibilities
April 2007-July 2016-Stony Brook University Hospital
Patient Access- Bed Control, Admitting and ER Registrar
*Supervise staff in the absence of Supervisor/Shift Coordinator (2009-2016)
*Training and educating new employees on all admitting and registration systems
*Plan, prepare, manage, and coordinate all admissions and bed assignments
*Provided real time hospital-wide bed status, patient information
and room availability utilizing electronic bed board
*Responsible for assigning beds to all emergency department patients, in-house
transfers, direct admissions, outside transfer patients, obstetric patients in a
641 bed, level 1 trauma facility
*Insurance review, verification of insurance benefits
*Verification of patient demographics
*Copay Collections
*Obtain all required consent forms
*Complete electronic Death Certificates, maintain expiration log, organ donor log
as well as coordinate release of deceased to Medical Examiner or Funeral Home
June 2003-April 2007-St. Catherines of Sienna Hospital
Bed Coordinator/Registrar
*Plan, prepare, manage, and coordinate all admissions on the overnight shift
*Provide hospital-wide real time bed status, patient information, and room
availability
*Registration of all ER Patients as well as in-house patient transfers
*Hospital wide admissions as well as Bed assignments
*Obtain all required consent forms
*Obtain demographic and financial information for inpatients, pre-admissions,
Outpatients, direct and urgent admissions, transfer patients
May 1995-April 2007- OBGYN Specialties
Surgical Coordinator, Medical Assistant
*Set up Surgical procedure rooms and assist physicians with all in house
Procedures
*Maintaining laboratory results and office supplies
*Training of new staff members
*Maintaining and cleaning of surgical and medical equipment
*Booking surgical appointments
*Obtaining surgical procedure authorizations from insurance companies
July 1990-September 1992-The Stimpson Company
Assistant Personnel Supervisor
*Interview and hiring of all new staff
*OSHA compliance training
*Maintaining employee records
*Creation of training manuals regarding retirement benefits, computer operating
systems, and death benefit filing
EDUCATION
September1992-May 1994- Ultrasound School of Diagnosis and Imaging
Graduate, Medical Assistant Program
September 1988-Jue 1990-Grumman Data Systems Institute
Graduate, Certified Accountant Assistant
September 1984-June 1988-East Islip High School
Graduate, High School Regents Diploma
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