Distribution Center Quality Control
Resume:
Curtis Martin Resume
Curtis Martin
Houston, TX
**************@*****.***
WORK EXPERIENCE
Manager
Rak Room Stylez & Kuts Fresno, TX January 2013 to Present
● Oversaw operations, managed staff, and drove customer satisfaction.
● Built rapport with clients and staff, fostering a positive team environment.
● Ensured top-notch service and handled client interactions effectively.
● Performed barber services
DDU Runner
DHL Houston, TX May 2020 to October 2022
● Prepared equipment and work areas for various departments within the distribution center, such as sorting areas and production stations.
● Performed quality control checks on the contents of the sacks and their labels.
● Scanned sack labels to connect them with the correct containers.
● Loaded completed containers with parcels and mail onto the appropriate vehicles for dispatch.
● Prepared containers for shipping by placing them in designated areas.
● Provided support in other areas of the distribution center as needed.
● Ensured all parcels and mail are checked for accuracy and quality before leaving the terminal (QC Check).
Grocery Department Manager
Fresh Market Houston, TX June 2013 to May 2016
● Developed and implemented strategies to drive sales and increase profitability.
● Managed budget, including monitoring expenses and minimizing waste.
● Ensured that the store is properly stocked with products and managed inventory levels to prevent shortages or overstocking.
● Developed and enforced operational policies and procedures to maintain a safe and clean environment for staff and customers.
● Collaborated with suppliers and negotiated contracts to ensure competitive pricing and quality products.
● Conducted regular performance evaluations of staff and provided feedback and coaching to promote professional growth.
● Hired, trained, and supervised staff, ensuring that they provide excellent customer service and followed company policies and procedures.
Owner
Essential Styles Barbershop Fresno, TX January 2011 to January 2013
● Oversaw operations, managed staff, and drove customer satisfaction.
● Built rapport with clients and staff, fostering a positive team environment.
● Ensured top-notch service and handled client interactions effectively.
● Performed barber services
● Managed finances, inventory, and marketing effectively.
● Addressed issues and navigated challenges related to the business. Supervisor
Kroger Grocery Houston, TX July 2008 to December 2010
● Managed and promoted safety and sanitation in all areas.
● Planned production/staffing needs on a daily, weekly basis.
● Worked hand in hand with all other areas to maximize productivity and performance.
● Monitored and met all order accuracy requirements/expectations.
● Helped develop and train hourly associates.
● Generated service center productivity reports regarding labor standards, and accounted for all labor hours, adhering to budget requirements and worked toward obtaining objectives and divisional goals
● Supervised and coached direct reports in the performance of their duties; completed performance reviews and provided feedback to direct reports.
Supervisor of Groceries
Food-for-Less San Bernardino, CA April 2003 to June 2008
● Lead and developed a high-performing grocery team, fostering a culture of excellence and accountability
● Managed inventory levels, including ordering, receiving, and maintaining optimal stock levels to minimize shrinkage
● Implemented merchandising strategies to enhance product visibility and drive sales
● Monitored departmental performance metrics and developed action plans to achieve targets
● Ensured compliance with all safety, health, and sanitation regulations
● Collaborated with other departments to create a seamless shopping experience for customers
● Engaged with customers to address inquiries and resolved issues, driving customer satisfaction SKILLS
● Strong problem-solving skills and the ability to think critically under pressure.
● Ability to build relationships with team members and customers alike.
● A customer-centric mindset with a passion for delivering exceptional service.
● Adaptability and a willingness to embrace change in any environment.
● Microsoft Office (Excel, Powerpoint, Word)
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