Customer Service Social Media
Resume:
************@*****.***
Bloomingdale, Illinois
C O N T A C T P R O F I L E
S K I L L S
E D U C A T I O N
W O R K E X P E R I E N C E
A Level
High School Equivalent
British Council
Client Relationship Manager
Workplace Inspirations Herman Miller
Authorized Dealers Karachi, Pakistan
Managed diverse portfolio of projects including multinational corporations
(MNC’s) such as Visa Inc, J.P.Morgan, World Bank, CCJW, IFF, Ericsson and national projects (Individuals, companies, hospitals, banks and government firms)
Built and maintained strong, long-term relationships with clients to ensure satisfaction, retention, and growth.
Collaborated with internal teams (sales, operations, product, and support) to deliver tailored solutions based on client goals.
Prepared and submitted proposals, quotations and tenders in response to customers or clients requirements.
Collaborated with sales team to drive revenue growth, identify new opportunities and utilizing various channels including online marketing, social media, email campaigns to generate leads.
Providing personalized customer service to individual clients, addressing inquiries and resolving issues promptly.
Tracked client interactions and maintained accurate records using CRM software.
2018 - 2024
Delivered exceptional customer service to clients. Gained valuable 7+ years of experience working with US-based companies. Seeking a challenging role that leverages my expertise and experience to drive customer satisfaction and business growth.
N A W A L A L M A S
Customer Service Representative
Noble Com Solutions Karachi, Pakistan
2017 - 2018
Delivered prompt and professional support to customers via phone and email. Resolved customer inquiries, complaints, and service issues with a focus on satisfaction and retention.
Processed orders, returns, and account updates accurately Handled high call volumes while maintaining a positive, solutions-focused attitude.
O Level
Elementary School Equivalent
British Council
Customer Service
Interpersonal communication
Time Management
Microsoft Office
Adaptability
Project Management
Problem Solving
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