Customer Service Support

BRYAN TALBOTT

**** ****** **, ****** *****, SC **579

Phone: 443-***-****

Email: **********@*****.***

Ability Summary

• Computer skills include Quick-books, Excel, Word, Micro-Key, Alarm Biller, Boldnet, Alarmnet 360, Total

Connect 2 . 0 a n d Alarm.com.

• 16+ years in the Alarm Security field, which includes resolving component issues, strategically placing the

alarms in residential and commercial settings, providing professional, excellent customer service, etc.

Employment History

07/2024 - 04/2025 Coggin Security Inc, Myrtle Beach, SC

• Service Technician - Installed Pro Series Alarm systems with total connect app

control.

• Serviced existing alarm systems

• Provided excellent customer service

10/2023 - 05/2024 T-Mobile Events Team, Myrtle Beach, SC

• Customer Service, Sales, and Support of mobile cellular phones, i-pads, watches,

tablets, etc.

• Guided new customers regarding how to create a new account and acquire services via

the computer.

08/2007 - 07/2021 CRIMPCO, Inc, Pikesville, MD

• Material Manager - Initiated and implemented continuous quality improvement

strategy.

• Answered to leadership team regarding materials.

• E x c e e d e d expectations t o d e c r e a s e c o s t .

• Established standardized materials system for company

• Evaluated materials operations to uncover and eliminate cost drains.

• Analyzed existing cost control a n d m a d e vital improvements.

• Coordinated materials flow in t h e c o m p a n y t o maximize efficiency.

• Used logistics of planning and operations of having the appropriate materials for the

staff

• Dedicated customer service representative w h o s u s t a i n e d customer satisfaction

• Excelled at customer recovery (i.e. assist customers to understand products and will

go to their houses to fix, explain and/or show the customer how to work their security

systems)

04/2006 - 07/2007 Meineke, Glen Burnie, MD

• Manager - Significant knowledge of the automotive industry with wide variety of makes

a n d m o d e l s o f c a r s

• Strong customer service (i.e. the ability to explain the need of the car and have the

customer satisfied with results)

• Managed staff of 6 Technicians and 1 Sales/Office person.

• Trained the staff to complete the tasks within the designated time frame.

• Excelled with inventory management.

• Provided concise quotes for car services, to obtain commitment, and to provide said

services, to exceed exceptions from repeat customers.

Education History

High School Diploma

Towson High School, Towson, MD

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