Customer Service Executive Director

Holly Leto

*** ** **** **

Grimes,IA

***/***-****

*****.****@*****.***

Objective

Compassionate and dedicated caregiver with almost five years of experience in assisted-living and healthcare environments. Passionate about providing the best quality of life for elderly residents while fostering strong relationships with both the residents and staff. With a background in customer service and personal caregiving, I am committed to making a positive impact on those under my care and continuously seeking opportunities for personal and professional growth. I am eager to contribute my experience and strong work ethic to your team as a true asset. Experience

Executive Director

Assisted Living Facility Urbandale

March 2020 – Present

Provide high-quality care to elderly residents, ensuring their physical and emotional well-being.

Collaborate with medical staff and family members to ensure the needs of the residents are met.

Assist residents with daily activities such as bathing, dressing, feeding, and mobility. Cultivate a compassionate and safe environment, enhancing the quality of life for residents.

Coordinate with other healthcare professionals to develop and implement personalized care plans.

Establish and maintain strong relationships with families and residents to foster a supportive and caring atmosphere.

Caregiver (Personal)

Private Family Care Des Moines, Grimes Iowa

2014 – 2020

Took care of my father and his grandparents, ensuring their health and well-being were consistently prioritized.

Managed daily caregiving tasks such as personal hygiene, medication reminders, and mobility assistance.

Developed deep empathy and understanding for the unique needs of elderly individuals, fostering trust and comfort in their care. Customer Service Representative

Wells Fargo Clive IA

2010 – 2015

Delivered exceptional customer service to clients, addressing concerns and providing tailored solutions.

Demonstrated strong communication and problem-solving skills while maintaining a high level of professionalism.

Achieved consistent recognition for excellent customer relations, contributing to team goals and satisfaction.

Various Positions in the Service Industry

Bennigans

2005 – 2010

Developed a deep commitment to service excellence by consistently delivering high- quality care and attention to customer needs.

Demonstrated flexibility, patience, and reliability in fast-paced environments, ensuring client satisfaction and team harmony.

Skills

Compassionate and empathetic caregiving

Excellent communication and interpersonal skills

Strong ability to anticipate and meet client needs Knowledge of elderly care and healthcare management Team-oriented, dependable, and hardworking

Problem-solving and conflict resolution

Ability to work in a fast-paced environment

Education & Certifications

ADL

March 2023

CPR & First Aid Certified

2023

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