Health Care Staff Development

Wendy Flagg

Gainesville, FL ***** ********@*****.*** +1-850-***-****

Health care executive with the ability to balance strategic decisions, financial discipline with a hands-on approach to leadership-resulting in strong employee, resident, and physician satisfaction. Engaging communicator and relationship builder with expertise in organizational planning, capital projects, contract negotiations, team development, and increasing visibility for growth. Highly adaptable in meeting evolving needs of the residents.

Work Experience

Family Liaison - Alachua County Schoolboard

Gainesville, Fl

12/2/2025 – 6/5/2025

· Collaborate with school and district-level staff to develop interventions for identified

students and develop individualized service plans.

· Implement services, monitor student/family progress and status, and

make referrals to other professional staff members or community agencies as needed.

· Serve as a liaison between schools and agencies/facilities, including social services, etc. to

coordinate assistance for identified students.

· Provide families with information related to the needs of their child and acts as a

resource to parents/guardians by providing family support activities and communicating

with families regarding available services.

Community Director

Corner Stone (Hampton Manor Deerwood) - Ocala, FL

April 2022 to October 2024

· Ensured compliance with the rules and regulations from the state level

· Staff development

· Community Outreach

· Security

· Acquisition

· Leading a team of managers

· Plant Operations

· Strategic Client Relationship management

· Program Management

· Managed budgets

· Contract Negotiation

· Finance and Accounting

· Managed sales and marketing

Practice Manager

HCA Physicians Services (PSG) - Gainesville, FL

January 2021 to April 2022

· Responsible for development planning, organization process, implemented and directed the day-to-day functions of the clinic and its programs and activities.

· Staff Development.

· Finance and Accounting

· Supervised a team audits and programmatic evaluation related to Patient Centered Concerns

· Supervise a clinical staff

· Implemented written policies and procedures that govern the operations of clinics

· Consulted with market and practice managers as it related to problem solving and service improvement.

Executive Director

Enlivant - Gainesville, FL

December 2019 to October 2020

· Manage day to day operations

· Account Management

· Promoted quality care and independence for all residents

· Budgets

· Approved PO

· Finance and Accounting

· Program Management

· Audits on Financial and Clinical charts

· HR Duties

· Staff Development

Case Manager (Temp Position)

North Florida Rehab and Specialty Care - Gainesville, FL June 2019 to December 2019

· Defined administrative priorities for patients’ services.

· Discharged Planning

· Fostered healthcare professional relationships.

· Assessed patients’ physical and mental wellness, needs

· Utilization Review

· Recorded clients’ progress, charted referrals, and scheduled home visits

· Evaluated clients’ progress periodically and planning as needed

· Discharged Home follow up

· Provided daily updates to Insurance companies regarding patient care

· Attended daily clinical, MUDD, and Care Plan meetings, in addition to QUAPI

Resident Care Director

Parc at Duluth - Duluth, GA May 2017 to January 2019

· Budgets

· Performed audits on EMR

· Processed contracts for new residents

· Maintained a census above goal level of 98%

· HR Duties

· Recruited, hired, and termed employees

· Approved Purchases

· Finance and Accounting

· Managed the Clinical Department for the Assisted Living department

· Processed employee annual performance evaluations

· Reduced staff retention rate

· Provided Leadership training for management executives

Room Control Representative/Patient Access Representative

Northside Hospital - Atlanta, GA March 2013 to December 2016

· Assisted House Coordinators with bed management for 550 beds and emergency room placement

· Created, registered, and coordinated patient accounts for bed placements

· Verified Insurance Health Claims

· Maintained an on-going line of communication with all Clinical departments

Coordinated discharge plans in conjunction with case management

Director of Admissions

Crestview Long Term Care Rehabilitation-Grady Services - Atlanta, GA

October 2011 to September 2013

· Maintained 98% bed census of 246 patients

· Marketed to surrounding facilities and physician offices

· Maintained ongoing relationships with 3rd-party providers

· Provided departments with patient assessment prior to admission to maintain an expeditious admission process

· Served as Patient Liaison and Family Advocate

Work Gap

Unemployed - Atlanta, GA

June 2009 to August 2011

Patient Access Supervisor

Tallahassee Memorial Hospital - Tallahassee, FL

May 2008 to June 2009

· Supervised a team of 40 team employees

· Delegated responsibilities related to operational tasks and system processes

· Trained staff on Medical IT systems and platforms

· Processed and approved payroll

· Scheduled surgery, radiology, PET scan and MRI

· Promoted patient care, patient safety and patients right as it related to EMTALA

· Worked on the Board of Directors and IT, to ensure that all systems were working proper as it related to patient access database

Office Manager/Marketing Director

Broadview Assisted Living - Tallahassee, FL

April 2005 to April 2008

· Delegated operational responsibilities and trained staff

· Managed a 5-member team of administrative professionals

· Hired, terminated, coached staff and processed annual performance reviews

· Directed responsibilities for developing and following up on goals and objectives Identified problems and worked through to resolution.

· Conducted external and internal marketing (public speaking); conducted cold calls and scheduled visits to facilities and family member's homes

· Created and managed employee work scheduled, reviewed, and approved time for pay

· Maintained and executed day-to-day operations for a for-profit and not- for profit organization of healthcare facilities as an Interim Director

Director of Admissions

Capital Health Care Center LTC Rehabilitation Services - Tallahassee, FL

January 2000 to September 2005

· Conducted internal and external marketing as it related to patient placement into a long-term care facility

· Coordinated and implemented program services for hospital and adult rehabilitation programs

· Marketed to external providers

· Maintained a professional relationship with community providers and stakeholders

· Obtained, documented, and reported information related to services offered and rendered to patients.

· Trained, organized, and facilitated programs that ensured the timeliness regarding placing patients.

· Audited patient accounts

Office Manager

United Cerebral Palsy - Tallahassee, FL December 1993 to December 2000

· Prepared and processed a $300k budget for patients with Cerebral Palsy

· Managed a 24-hour shift of 48 team members

· Recruitment and retention of employees

· Processed payroll and expenditure reports

· Finance and Accounting

· Coached, trained, and delegated staff to work with patients with cerebral palsy

Skills

•Strategic Planning & Execution

•Health System Optimization

•Budgeting & Fiscal Management

•Revenue & Growth Planning

•Team Building & Motivation

•Contract Negotiations

•Practice management

•Customer service

Certifications and Licenses

Assisted Living Facility (ALF) Administrator Present License #171241188

CPR

Education

Master of Health Administration in MHA

University of Phoenix - Phoenix, AZ March 2012 to March 2014

Bachelor of Science in Health Care Administration

University of Phoenix - Phoenix, AZ March 2010 to March 2012

Associate in Arts (AA) in Business

Phoenix College - Atlanta, GA

April 2007 to March 2009

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