Customer Service Experience
Resume:
ANGELA JOHNSON
CUSTOMER EXPERIENCE SPECIALIST
A customer service professional with extensive experience in leading teams to provide exceptional customer experiences, seeking a position to implement strategic customer service initiatives, and enhance overall customer satisfaction.
LEADERSHIP
Proven leader with a track record of motivating teams, driving results, and fostering collaborative environments. Expertise in problem-solving, and effective communication to achieve organizational goals.
SKILLS
Typing 60 wpm 15+ years of customer service experience Solution focused Efficient in Microsoft Office & Excel Fast and efficient learner 10+ years in hospital telecommunication
CONTACT
***********@*****.***
EXPERIENCE
FLOOR SUPERVISOR
Newview Oklahoma 60th Communications Squad (Travis AFB)
December 2010 - Current
Highly efficient Operator with David Grant Hospital, managing high-volume call traffic (380+ calls daily) while maintaining accurate task logs and delivering exceptional customer service.
LEAD SALES ASSOCIATE
South Texas Lighthouse for the Blind
September 1998 – December 2010
Customer-focused leader with proven skills in government order processing, team supervision, human resources policy implementation, and efficient store operations management.
STORE MANAGER July 1993 – April 1998
Goodwill Industries Inc.
Results-driven leader with 5+ years of consistently high customer satisfaction, proven ability to drive $50,000+ in daily sales, and extensive experience managing and developing teams of 10+ employees. Skilled in scheduling, training, performance evaluations, and financial management
EDUCATION
Contact this candidate