Pharmacy Technician Customer Service

Pharmacy Technician Resume - Cashyla Williams

Cashyla Williams

Baton Rouge, LA

Email: *******.********@*****.*** Phone: 225-***-**** Objective

Certified Pharmacy Technician with a strong healthcare foundation and over a year of experience in fast-paced retail pharmacies including CVS and Walmart. A people person and quick learner with a passion for patient care and a long-term goal of becoming a licensed pharmacist. Dedicated to accuracy, teamwork, and exceptional customer service. Certifications

- Certified Pharmacy Technician (CPhT), Pharmacy Technician Certification Board (PTCB)

- Registered Pharmacy Technician - State of Louisiana

- HIPAA Certified

- CPR/BLS Certified (if applicable)

Education

Pharmacy Technician Program

Fortis College - Baton Rouge, LA

April 2023 - October 2023

Graduated top of class

Southeastern Louisiana University - Hammond, LA

Completed 2 years of Nursing coursework

1994 - 1996

High School Diploma

Class of 1994

Pharmacy Technician Resume - Cashyla Williams

Professional Experience

Walmart Pharmacy - Baton Rouge, LA

Pharmacy Technician

October 20, 2024 - Present

- Fill, label, and dispense prescriptions accurately in a high-volume environment

- Handle insurance claims and prior authorizations; resolve billing issues

- Provide friendly, clear communication to patients at the counter and phone

- Organize and manage medication inventory with attention to expiration and compliance

- Adhere to HIPAA and safety procedures to protect patient privacy CVS Pharmacy - Baton Rouge, LA

Pharmacy Technician

August 13, 2023 - October 19, 2024

- Assisted pharmacists with prescription processing and data entry

- Operated RXConnect system to manage patient profiles and medication records

- Delivered strong customer service and support at counter and drive-thru

- Processed insurance claims and addressed patient concerns professionally

- Maintained a compliant and organized pharmacy workspace Skills

- RXConnect & Connexus Systems

- Prescription Filling & Labeling

- Insurance Billing & Prior Authorization

- HIPAA Compliance & Confidentiality

- Quick Learner & Adaptable

- Strong Communication & People Skills

- Inventory Management

- Attention to Detail

- Team Collaboration

- Goal-Oriented: Aspiring Pharmacist

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