Customer Service Ramp Supervisor
Resume:
Greggory Cooper
Airport Supervisor
Austin, TX **745
*********@*****.***
Professional Summary
Detail oriented, diligent and effective leader pursuing a position where experience and a ability to learn on the job can be used to pursue company goals.
Authorized to work in the US for any employer
Work Experience
Ramp Supervisor
Swissport International-Austin, TX
February 2024 to Present
Supervise all Ramp functions, ensuring proper safety procedures are followed. Load cargo and bags in AKE's using " k loader". Push and tow plane, responsible for security searches and cleaning of aircraft. Handle disciplinary actions, briefings and debriefing. Coordinate with AirOps and other airport entities to ensure correct gates, ETA, emergencies, and other situations that could arise. Supervise overall functions of Ramp and Ramp employees.
Airport Supervisor
Trego/Dugan Aviation-Austin, TX
March 2022 to November 2023
Train new hires and existing employees on ramp and in commissary. Certified mentor, Ground Security Coordinator (GSC), Trainer & Aircraft pushback. Coordinate with AirOps, TSA, DOA and other entities daily. Plan schedules for employees and align with flights. Provide disciplinary actions or create action plan. Input flight information into system. Supervise over 60 employees, excellent customer service engaging with customers and passengers. Manage commissary, build carts, service planes, restock planes and commissary. Responsible for security searches and the cleanliness of planes. Load/Unload plane, control passenger movement. Supervise the morning, mids and night functions and employees. Ensure that aircrafts are ready to go before first flight of day. Ensure all GSE, tugs, pushback, etc are stowed and in place. Point of contact for employees that call off or late, make sure there's sufficient staffing for each shift. Input new hire information into system and remove terminated employees or those that quit. Relay security details to staff and conduct weekly and monthly safety briefings/meetings. Manager
Bandago Van Rentals-Austin, TX
April 2019 to February 2020
Manage daily operations. Provide inventory list for purchase of new products and supplies. Keep record of rentals, maintenance and any services done to vehicles. Conduct interviews, hire and train new hires. Manage inventory of vehicles returning or going out. Provide spreadsheets, file documents, mail off documentation to corporate. Use company card to purchase supplies, inventory, service vehicles and to fuel vehicles. Clean and detail vehicles. Rent vehicles to customers while providing excellent customer service.
Assistant Manager
Gerald Morrison-Cedar Creek, TX
September 2016 to April 2019
Handle daily operations, make sure drivers receive routes, invoices fax and signed then sent back for confirmation. Pull "BOL" for each load and driver, provided all clerical and administrative work, keep records and inventory. Coordinate with broker and driver and be means for communication between all. Other duties as assign.
Customer Service Representative
Starwood Hotel and Resorts-Austin, TX
June 2015 to September 2017
Provide excellent customer service to guest and future guest over the phone. Navigate computer systems to find hotels & discounts around the world. Build rapport and upscale customers on rooms, company packages and other offers from Starwood. Troobleshoot any issues, find customer membership, enroll new members, train new hires on policy and helpful techniques. Capture information over phone and input into system for guest stays, perferances, complaints, payment, etc. Production Technician
ThermoFisher Scientific-Austin, TX
November 2014 to May 2016
Fill and cap a variety of chemicals and diseases. Monitor and adjust production processes or equipment for quality and productivity. Prepare and assemble materials. Kit and un-kit ampoules and tubes to meet quota and schedule for the day/week. Follow all safety protocol. Admin Assistant
B. Castro Trucking-Austin, TX
March 2013 to June 2015
Responsible for maintaining multiple assignments including and not limited to review/calculate travel vouchers for reimbursements. Create quarterly memos to inform clients of new policy or changes to business procedures. Perform all clerical and administrative duties. Handle outgoing and incoming calls. Responsible for organizing and scheduling meetings with "sub" and "prime" contractors. Exhibit customer service by listening, understanding and effective communication to resolve the clients desired request or concern. Complete additional projects or duties as assigned. Assistant Manager
Joy for the Journey-Houston, TX
August 2008 to March 2013
Manage daily operations, including scheduling, payroll and mail. Correspond with clients through verbal and written communications to resolve all production and personnel concerns in a professional manner. Train workers on methods and procedures to properly and safely perform tasks. Routinely inspect performed duties to ensure the quality of required safety standards. Identify and resolve problems by analyzing situation and taking initiative in preventing and/or solving problem. Maintain good rapport and provide consistent customer service with clients to ensure contract renewal. Technician
Stanley Steemer-Austin, TX
June 2004 to February 2007
Daily inspection of vehicle and equipment. Trained new hires on company policy and procedures. Mixed and apply chemicals for the treatment of troubled areas. Collect all forms of payment and provide receipt. Conduct follow up visits with customer to ensure satisfaction with services. Make customers needs and concerns a number one priority while following all safety guidelines and regulations. Provide great customer service to existing and potential customers by showing quality of performance and by being courteous and respectful to all potential customers. Walked door to door to promote specials and to gain or win over potential customers. Up sale company products and or contract, renew contracts by providing excellent customer service. Build and maintain rapport with customers to ensure company's success.Performed other tasks as needed by customers to establish good relationship for business. Education
High school diploma
Del Valle High School - Del Valle, TX
August 1999 to June 2003
Skills
• Assistant Manager Experience
• Clerical Experience
• Upselling
• Interviewing
• Car Wash
• Detailing
• Load & Unload
• Driving
• Warehouse Experience
• Leadership
• Supervising experience
• Customer service
• Project management
• Operating systems
• Telecommunication
• Direct sales
• Program management
• Payroll
• Clerical experience
• Load & unload
• Assembly
• Windows
• Public relations
• Sales
• Typing
• Databases
• Analysis skills
• LIHTC
Certifications and Licenses
AirportTrainer
September 2022 to Present
Certified to train Ramp functions and commissary at Airport Non-CDL Class C
April 2018 to April 2024
Additional Information
Summary of Skills
Able to Systemize information by listening to consumer, Access problems with little or basic information
and Resolve and/or direct consumer issues by interpreting statements and inputting key information. Type 55-65wpm. Responsible, flexible, dedicated and ready to learn individual with a variety of experience and determined to learn.
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