Client Relations Sales Rep
Resume:
Fred Hunt
Philadelphia, PA *****
************@*****.***
Professional Summary
Dynamic leader with over 20 years of experience in finance, client relations, and management. Expertise in CRM/CMS technology to enhance customer interactions and nurture business relationships. Proven track record in improving processes, resolving issues, coaching high preforming agents, and driving profitability.
Skilled team trainer with a focus on improving employee performance and maximizing operational efficiency. A dedicated professional with a history of rising through the ranks due to strong a work ethic, commitment to excellence and high yielding results. Willing to relocate: Anywhere
Work Experience
Executive Sales Rep
Community Support Group-Jenkintown, PA
January 2010 to Present
· Led charity drives for VA State, FCPA for Fairfax, Loudoun, and Prince William Counties FOPs.
· Called business to business and residentially to raise monetary support for community events involving local police depts and FOPs.
· Using various “by-pass” gatekeeper techniques in order to get the CEO or OWNER on the phone.
· Building rapport, motivating them to give, negotiating donation amounts, making out their receipts for taxes and donation pick up.
Outreach and Operations Director
Got Laundry-Philadelphia, PA
September 2008 to Present
· Optimized driver schedules to enhance daily pick-up and drop-off efficiency.
· Established client files and routes using "Routific" software to streamline operations.
· Negotiated delivery packages for residential and business clients, increasing customer satisfaction.
· Maintained vehicle readiness and cleanliness, ensuring no laundry was left unprocessed.
· Managed payment collections and conducted quarterly plan reviews for continuous improvement. Lead/Monitor
Federal Contractor for Adecco-Camden, NJ
August 2021 to December 2021
· Monitored refugee movements and identified assistance needs on base.
· Ensured compliance with CDC guidelines for health and safety during transit.
· Facilitated medical assistance for vulnerable populations, maintaining a safe environment. BAU Representative
Conduent-Cherry Hill, NJ
September 2015 to November 2019
· Trained and Coached enrollment reps and de-escalation calls and complaints.
· Enhanced customer experience through active listening and effective communication.
· Engaged and enrolled qualified seniors into Medicare Plans.
· Explained programs and requirements accurately, collecting data, follow-ups.
· Ensured compliance with CMS/HIPAA guidelines during Medicare enrollment processes.
· Resolved enrollment issues promptly, serving as the primary contact for providers and payers.
· Streamlined data entry processes, achieving departmental accuracy standards. Mortgage Ops Manager
JG Pack-Mount Laurel, NJ
November 2005 to December 2008
· Spearheaded a mortgage lead generation firm, training 25 new recruits to optimize operations.
· Trained, Coached, and Motivated agents with tips, talk offs, and closing Qs when needed.
· Analyzed daily sales and conversion metrics to drive team performance.
· Maintained confidentiality of sensitive information, adhering to banking regulations.
· Collaborated on improving internal processes to enhance service delivery. Accounts Receivable Specialist
PRS, Inc-Voorhees, NJ
November 2003 to October 2005
· Established a productive pipeline for accounts, quickly ascending to Team Lead.
· Utilized negotiation skills to handle charge-offs and payment agreements efficiently.
· Trained new group reps on initial point of contact strategies and rapport building.
· Implemented effective skip-tracing methods to recover debts within FDCPA guidelines. Accounts Receivable Specialist
ARM, Inc-Thorofare, NJ
January 2000 to November 2003
· Coordinated daily lockbox operations, ensuring accuracy in financial transactions.
· Developed billing systems and maintained up-to-date records for team members.
· Demonstrated peak performance through effective communication and organizational skills.
· Promoted to Lead Trainer where I trained new agents on consumer law caveats; FDCPA, FTC, SEC, CFPB, etc.
Telemarketer
Hart and Hanks/CMS/Duke Teleservices
October 1994 to December 2000
· Driving above average sales stats though phone interactions, by active listening and overcoming objections.
· Leveraged my natural persuasive abilities to engage customers to buy, add on, or upgrade financial products and services.
· Exercised my professional tone and articulated products such as Chase, GMC, Household/Beneficial Business Lines of Credit.
· Answering inquiries, provided detailed information about products and services.
· Effectively built rapport, got referrals, and effectively handled dispositions, orders, and transactions.
· Trained new agents on sales techniques such as rapport building, breathing, active listening, and sales points that listeners respond to.
Education
CPR
Woodrow Wilson Highschool (Eastside High)-Camden, NJ September 1992 to June 1997
Skills
• Financial acumen
• Supervising experience
• Microsoft Office
• Strategic planning
• Senior leadership
• Analysis skills
• Accounting
• Microsoft Powerpoint
• Marketing
• Organizational skills
• Team management
• Leadership
• Negotiation
• Budgeting
• Operations management
Certifications and Licenses
Driver's License
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