Customer Service Inventory Management
Resume:
Business Use
David Owens Jr Resume
Albertville, AL 35950 ***********@***.***
CAREER SUMMARY
A professional with a proven track record in inventory management, parts ordering, insurance claims, training, record keeping, management, team development, and customer service. A leader with experience in problem-solving, troubleshooting, and personnel development. Known for having high ethical standards and solid principles that successfully solve our customers’ needs.
Dave Owens Auto Body, Cleaves Ohio June 1993 – Nov 2024
• Responsible for all parts and service ordering, management, and creating estimates for customers. To include direct repair for major insurance companies in the US.
• Able to interpret insurance policies and determine coverage, following the customer through the collision repair process from start to finish.
• Head painter for shop for 6 years including preparation of cars and assembly.
• Negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies.
• Supervised technicians and service personnel, planned and scheduled their duties, assigning work, and following up on completion of assignments
• Managed documentation, inventory tracking, and creation for the shop.
• Led training of new employees for painting, inventory, parts ordering, office procedures, and customer services.
• Manger overseeing contractor and external partner relations. Skilled at finding a Win-Win solution that all parties were satisfied with.
• Managed inventory for entire shop to include ordering, stocking, receiving and troubleshooting issues when they arouse. Including introduction of new-to-market and EPA changes.
• Inbound/outbound customer service experience. Developed excellent communication skills with empathy while following the company's solution for the situation.
• Skilled at using computers, phones, printers, scanners, multi-line phones, inventory, and CCC One systems.
• Utilized internet/apps to help market our products, including chatting with customers, emailing responses, and web searching competitors
• Helped solve technical issues with computer and phone equipment in my department. I am good at finding help online when I need more knowledge on how to fix a device.
• Worked in a fast-paced, diverse people and product environment where customer service is Vital. Excel in handling pressure, multiple priorities, time management, and developing new skills. Page 2 of 2
Business Use
Personal Experience
Over 10 years in managing personal projects. This included training, work orders, MSDS binders, and invoices. Over 15 years working in construction and home repair. Including building walls. Concreate, drainage, auto repair, plumbing, intermediate electrical, and large equipment operation. EDUCATION
Associates of Business Management Southern Ohio College, Cincinnati OH 2000-2002 GPA: 3.8
Coursework included: Communications, Sociology, Algebra, Project knowledge, Basic Communication, Organization, Accounting, and Business Administration.
COMPUTER COMPETENCIES
Microsoft Word, Excel, video chat, internet marketing, and Internet research. REFERENCES AVAILABLE UPON REQUEST
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