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Customer Service Quality Assurance

Location:
Fort Worth, TX, 76123
Salary:
20.00
Posted:
June 30, 2025

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Resume:

B

Anthony

Brooks

817-***-****

tonybrooks***@gmail.

com

Fort Worth, TX 76123

SKILLS

Relationship Building

Service-Oriented

Menu Memorization

Breakdown Procedures

Customer Service

Quality Assurance

Team Leadership

Decision Making

EXPERIENCE

Owner/Operator Truck Driver

Arlington, TX

Brooks Express Transporttion LLC,/ Nov 2013 to Mar 2023 Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.

Inspected truck for defects and safe operating condition before, during and after trips. Loaded, balanced and secured product to safely transport goods. Logged driving hours and fuel usage data on time to keep reports current. Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.

Inspected vehicle and personally handled routine upkeep. Outbound Call Center Sales Representative

Bedford, TX

American Defense Systems/ May 2008 to Nov 2012

Developed key customer relationships to increase sales. Answered product questions with up-to-date knowledge of sales and promotions. Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.

Presented products and services to prospective and existing customers to meet client needs.

Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.

Created successful strategies to develop and expand customer sales. All Center Customer Service and Sales

Fort Worth, TX

LSI Consulting/ Sep 2001 to Jan 2008

Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Updated customer accounts, addresses and contact information within call management databases.

Prepared and sold broad range of customized merchandise to individuals and commercial accounts.

Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Banquet Houseman

Fort Worth, TX

PDQ Staffing/ Jun 1996 to Apr 2001

Broke down room furniture arrangements and returned pieces to racks and storage rooms.

Worked throughout function to keep room and all stations neat, clean and stocked. Performed complete cleaning of all surfaces, furniture and floors in banquet room. Stocked displays with new and transferred merchandise. Oversaw inventory in buffet and reported replacement needs to kitchen management. Followed safety and sanitation guidelines in accordance with local health regulations. Cleared tables to maintain high turnover rate and minimize wait times. Wiped down and cleaned chairs, booths and highchairs. Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.

Maintained table settings by removing courses, replacing utensils and refilling beverages.

Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.

Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Store Operations Manager

Mansfield, TX

Thompson Restaurant Management/ Mar 1990 to Jul 1994 Managed inventory tracking and physical inventory counts to minimize loss. Trained and mentored associates to teach daily tasks and procedures. Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Prepared weekly schedules to verify proper floor coverage within fiscal guidelines. Oversaw storewide merchandising benchmarks to maintain operational excellence. Monitored employee performance and identified performance gaps for corrective action.

EDUCATION AND TRAINING

GED

Mansfield High School Feb 1994

Mansfield, TX



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