Business Leader, Operations Director, Data Analysis, Strategic Planner
Resume:
Christopher John Gordon
***** *** **** ******, ******, TX 77302
**************@***.***
Summary
Accomplished retail leader with extensive experience leading high volume, big box, retail stores, excelling in roles up to General Store Manager, enhancing sales, profitability, operational efficiency and safety while reducing shrinkage and expenses across multiple stores. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Demonstrated expertise in installation program development and management, alongside a proven ability to lead large teams and improve customer service standards. Skilled in MS Office and adept at conflict resolution.
Work experience
The Home Depot November 2009 - May 2025
General Store Manager
Increased sales and profit while achieving all financial goals across 4 stores during 95% of all financial periods over the past 16 years. Reduced shrinkage in all locations assigned, most recently reduced shrink in newly assigned store by greater than 240 bps in 2 years from 5.37% to 2.98%. Achieved Diamond Award recognition, the highest award you can achieve for exemplifying the values of the company. Achieved Store Manager recognition trip from 2 different locations by achieving the highest store over sales/profit plan for the quarter.
Responsible for the day-to-day operations, sales and profitability of Big Box Retail Home Center stores with an annual revenue greater than $85M, $12.5M in inventory, 240 employees and greater than 120,000 square feet of retail space
Responsible for all hiring decisions, promotions, talent building, recruitment and terminations
Leadings teams of up to 5 Assistant Store Managers, 2 Customer Experience Managers, 17 Supervisors and up to 240 Associates
Assigned to 4 different locations over the past 16 years.
Excelled in shrink reduction, sales and profit growth, improving store operations, controlling expenses, training and developing employees.
The Home Depot January 2009 - November 2009
District Services Manager
Improved Service provider quality, increased sales and improved overall profitability of installation business for approximately 20 Home Depot store locations.
Responsible for the day-to-day operations, sales and profitability of the Home Services Division for 19 Big Box Retail locations across two geographical markets.
Responsible for all contract decisions, program specifications, cost negotiations, quality and customer service of greater than 70 companies doing in-home service work for the 19 retail locations.
Indirectly leading a team of 19 Specialty Assistant Store Managers and their direct reports to reach all financial goals and metrics.
The Home Depot January 2008 - January 2009
Market Services Manager
Optimized programs that led to improved sales processes, quality of installation experience and improved profits. Reduced customer complaints by properly coaching and consulting business owners and installation teams in the field. Rolled out and/or expanded new programs that led to increased sales and profitability.
Responsible for the day-to-day operations, sales and profitability of the Home Services Division for 53 Big Box Retail locations across five geographical districts.
Responsible for all contract decisions, program specifications, cost negotiations, quality and customer service of more than 100 companies doing in-home service work for the 53 retail locations.
Directly managed a team of five District Service Managers across five districts and geographical market. Indirectly leading a team of 53 General Store Managers and 53 Specialty Assistant Store Managers and their direct reports to reach all financial goals and metrics.
The Home Depot August 2006 - January 2008
Zone Services Manager
Improved Service provider quality, increased sales and improved overall profitability of installation business for 9 Home Depot store locations.
Responsible for the day-to-day operations, sales and profitability of the Home Services Division for 9 Big Box Retail locations across two geographical markets.
Responsible for all contract decisions, program specifications, cost negotiations, quality and customer service of greater than 35 companies doing in-home service work for the 9 retail locations.
Indirectly leading a team of 9 Specialty Assistant Store Managers and their direct reports to reach all financial goals and metrics.
The Home Depot June 2003 - August 2006
Assistant Store Manager
Responsible for the day-to-day operations, sales and profitability of a Big Box Retail Home Center with an annual revenue greater than $25M, $6M in inventory, 100 employees and 120,000 square feet of retail space.
Responsible for all hiring decisions, promotions, talent building and terminations for areas of responsibility.
Leading a team of three Supervisors, 20 Specialty Sales Associates and 50 Associates.
The Home Depot August 2001 - June 2003
Department Supervisor
Responsible for the day-to-day merchandising and sales of multiple sales departments of a Big Box Retail Home Center with an annual revenue greater than $5M, $1M in inventory, up to 10 employees and greater than 20,000 square feet of retail space.
Responsible for all ordering, merchandising, ad sets and driving customer service.
The Home Depot April 2000 - August 2001
Sales Associate
Responsible for packing out freight, merchandising, ad sets, ordering and customer service.
City of Gretna Police Department
Police Officer
Patrol officer with special responsibility of Crime Scene Photographer, Crime Scene Technician and Field Training Officer.
Additional responsibility includes the following for all basic recruits and annual retraining of veteran officers: Firearms Instructor for basic and advanced shooting skills, Defensive tactics instructor, Building Searches, Crime Scene Processing and Armed Robbery Investigations.
Education
University of Phoenix January 2005 - December 2009
Bachelor of Science - Management
GPA - 3.77
Volunteer Leadership Experience
Bridgewood Farms, Inc. January 2010 - December 2015
Executive Board Member
Non-profit organization that supports teens and adults with intellectual and developmental disabilities. Supported the organization's operations of a Day Habilitation Program supporting over 40 clients with classrooms, cafeteria, sports facility and resident housing.
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