Customer Service Call Center

Mariiah**@Maria outlook.com +* Hernandez 832-***-**** Boynton Beach, FL 33435

Skills

Summary

Experience

Call center experience

Computer Knowledge CDK

Customer service

Appointment booking

Problem solving

Multitasking

Teamwork

Negotiation Skills

Leadership qualities

Cash handling and management

I am a very efficient and responsible person with strong leadership, abilities, and experience in many areas. I am an exceptional, organized, friendly, and engaging team player, very focused, and a problem solver who has demonstrated outstanding results for any company I have worked for. When it comes to my job, I'm very committed, with a history of meeting company needs with consistent and organized practices. I am skilled in working under pressure and adapting to new situations and challenges.

Service Department Assistance/Accountant Assistant Volvo Cars Dealer Delray Beach, FL 07/2022 - 06/2025

Appointment booking, cash handling, extended warranty processing, paperwork filling, balance sheet, and computer knowledge of CDK.

Answered phone calls to assist customers with questions and orders. Assisted co-workers with tasks as needed to ensure smooth operations of the store. Reviewed invoices for accuracy and completeness prior to payment processing. Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy. Customer Service Specialist Head Cashier

Lowes home improvement Boynton Beach, FL

01/2021 - 06/2022

Coordinating with cashiers and addressing customer inquiries in the retail department. Customer service phone calls and cash handling.

Counted and balanced cash drawer at the beginning and end of shift. Verified all transactions were accurate, signed off on documents, and recorded discrepancies. Analyzed customer return requests and processed refunds or exchanges as necessary. Receptionist

International Hair Studio Lake Worth, FL

02/2020 - 08/2021

Booking and confirming appointments.

Phone, emails, consultation, transaction processing, data entry, filling, and greeting and welcoming clientele.

Provided information about services, products and prices to customers. Organized special events for the salon including promotional activities, product launches or special discounts.

Ensured all areas of the salon were clean and organized at all times. Hostess

Cabana Restaurant Delray Beach, FL

03/2018 - 01/2020

Answered incoming calls with appropriate greeting and provided information about menu English: Professional

Associate in Arts 2022 Palm Beach State

College Lake Worth, FL

High School: Graduated with honors

Westfield High School

Dealership Security Awareness 22-25

Spanish: Native/ Bilingual

•Provided menus and answered questions about menu items and specials.

•Managed reservations, waitlists, and special requests for large parties.

•Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.

•Developed successful marketing plans to increase sales and profits while managing costs. 12/2022

01/2019

Education

Languages

Certifications

Contact this candidate