Virtual Assistant Service Representative

Ron Gabriel Torres

San Pedro, Laguna ****

099********

******************@*****.***

Education

University of Perpetual Help System Laguna July, 2024

Bachelor of Arts in Psychology

Work Experiences

1.Assistant Accounting Bookkeeper – Brgy. Tunasan – Treasury Office – ( April 2019 – December 2019)

-Responsible for creating and managing financial report

-Responsible for checking and registering monthly cash disbursement

-Responsible for summary collection and deposit

2.CSS Corp, BGC Taguig ( January 2020 – February 2024)

Customer Service Representative – Just Answer UK

-Providing instructions: Offering guidance on how to set up an account

-Handled inbound and outbound calls

-Answering questions: Assisting clients regarding disputes and charges on their account

-Creating documentation: Developing customer-facing documentation for the product

-Tracking transactions: Keeping track of all transactions using computer systems and tracking software

-Processing refunds and payments of clients for their account to get updated

3.Breezeway Hotel (Homebased) -(September 2024 – March 2025)

Admin Assistant

-Invoices customers or collect payments

-Email management and calendar appointments

-Tracks records and transactions

-Keeps up – to – date records

-Research and build new accounts

SKILLS

Language: English & Filipino – FLUENT

Software: Avaya, CRM Work Space, YP and Lincoln

Technical: Content Writing, Research Writing, Data Analysis, Proofreading, Documentation

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