Data Entry Call Center
Resume:
English – Fluent
French – Fluent
Creole – Fluent
Spanish – Light
LANGUAGES
Boca Raton, FL 33431
*****@*********.***
CONTACT
NIDE
DELVA
Health & Life Insurance Advisors/Agent 09/2017 – PRESENT Working from home as a License Health for Florida Blue (BCBS) Manage large amounts of incoming and outgoing calls, creates & updates member information. Qualifying, quoting, and enrolling new member for Major Medical -ACA Compliant, Short Term insurance, Life, Dental, Vision, and Medicare Supplement and more. Identify all customer needs and doing my best to achieve their satisfaction. Helping member with insurance-related questions, process healthcare payment. Temporary and Seasonal Job Assignment 10/2015 – 8/2017 Under the title of: Customer Service Specialist, Technical Support, Healthcare Sales Agent, Administrative Assistant, etc.@Sunshine Health Care, Ambetter @Teleperformance Call Center, Humana @Convey’s call center, Simple Health insurance in Boca Raton and iCan Benefit insurance in Boca Raton.
3/2011 – 8/2015
Milano’s restaurant, Ave Maria, FL
Business Manager
Organized domain, adding a new menu, update POS systems, recruited, trained & supervised staff, promoted marketing of specials on menu & restaurant’s notices. Ensuring compliance with licensing, hygiene, health & safety /guidelines. 6/2010 – 3/2011
Microsoft Account @Teleperformance, Boca Raton, FL Computer Support Specialist
Supported the Office365 Cloud environment. Provision SharePoint Office 365 Used PowerShell script for Active Directory, Exchange, and other applications. Installed and configured software for new & existing customers Developed working relationships with partners, clients, & team members Provided bilingual French/English Network Support for Microsoft's customers. 1/1999 – 1/2010
Bellsouth/AT&T Business/Telecommunication, Atlanta, GA Multimedia Technician/Technical Support
Monitored Broadband Network, responded to alarms.
Configured IP addresses in Cisco router, Provided Network support to ISP help desk, installing and upgrading Software, implementing file backups, test issue to ensure that problem has been resolved.
PROFESSIONAL EXPERIENCE
Strong interpersonal communications skills dealing with Customers. Perform under pressure, handle customer’s complaints, provide appropriate solutions within the time limits and follow up to ensure resolution. PROFESSIONAL STRENGTHS
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