Customer Service Representative
Resume:
T'Kiya Moses
Albany, NY
**********@************.*******.***
Professional Summary
Authorized to work in the United States for any employer. Work Experience
Customer Service Representative
Public Partnerships LLC-Remote
December 2024 to Present
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
• Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained Manager
Mcdonalds-Albany, NY
July 2020 to Present
● Started of as a crew member in which I cooked and handled food, maintained a clean working environment, as well as communicated and made sales with customers.
● Quickly advanced into a management role where I was able to develop my leadership skills as I managed my co-workers.
Amazon Fulfillment Associate
Amazon Warehouse-Albany, NY
May 2024 to December 2024
• Leveraged knowledge of different material types (e.g., fragile items) to ensure appropriate handling techniques were used
• Demonstrated flexibility by adapting quickly to changing priorities or urgent requests from supervisors
• Operated pallet jacks and hand trucks to move materials within the warehouse Customer Service Representative
Maximus-Albany, NY
October 2023 to January 2024
● Continuing my telecommunication skills by working remotely with clients.
● Selling insurance and aiding customers with their insurance packages. Fulliment Associate
Amazon-Castleton-on-Hudson, NY
May 2023 to October 2023
● Handling sensitive information amd maintaining customer’s privacy.
● Labor such as truck loading and package handling. Inbound Representative
Spectrum-Albany, NY
July 2022 to March 2023
● Advanced my telecommunication skills as I made sales with customers.
● Assisted customers with technicalical issues as well as upgrades. Education
Diploma
Albany High School - Albany, NY
2016 to 2020
Skills
• Store management
• PeopleSoft
• Leadership
• Sales
• Food handling
• Telecommunication
• Telemarketing
• Driving
• Data entry
• Microsoft Excel
• Customer service
• I am proficient in management as well as communications. I tend to thrive in leadership roles. I also have extensive experience in food management and telecommunications. I work well and am up to date with technology, and learn new systems e!ciently. I work well both on-site and remotely.
• Cold Calling
• Typing
Certifications and Licenses
CPR Certification
ServSafe
Driver's License
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