VALENTINA GOJCAJ
Ambitious team player who has excelled in customer service for 7+ years. Interested in expanding my growth and am eager to learn and build my skill sets in various elds. I am ready to branch out and excited to thrive at whatever life throws my way!
10106 Bishop Lake Rd W
Jacksonville, Fl 32256
Valentinagojcaj @gmail.com
https://www.linkedin.com/in/valentina-gojcaj- a b WORK EXPERIENCE
Holiday Inn Express — Front Desk Associate
Curry Toyota — Receptionist
10/2017 to Present, Jacksonville, Fl
Operating the “opera” system to ensure an organized log of guests who stayed at the hotel Greeting guests and informing them about the hotel during the check-in process Ensuring guest satisfaction by resolving any problems or issues that may have arisen during their stay
Keeping paperwork organized and led to ensure easy access to past and present stays Answering phone calls and directing them to the proper department Coordinating late checkouts with the housekeeping manager Routing reservations from third party apps such as Expedia and Priceline Selling rooms to walk in customers
Maintaining a clean and organized space
Responsible for the food shop and cashiering
Sending invoices and credit card authorization forms via email Sorting deliveries from UPS, USPS, and FedEx and bringing them to the proper department, manager, or guest
02/2017 to 06/2017, Cortland, NY
Greeting showroom customers and determining the nature of their visit Directing customers to the proper department upon entry Tj Maxx — Sales Associate
EDUCATION
FSCJ — Business Administration
Yorktown High School
SKILLS
Answering phone calls and directing them to the proper department or individual Assisting with clerical duties : copying and sorting through the proper documents to send to the customer’s insurance and to the DMV once a purchase on a vehicle has been made Cashiering and emailing invoices
02/2015 to 10/2016, Yorktown Heights
09/2019 to Present
I’m on track to getting my AA in business administration. 07/2013 to 06/2017
Skills
Phone Etiquette
Teamwork
Problem Solving
Time Management
Cashiering
Skilled Multitasker
Group Work
Scheduing
Email Management
Cash Handling
Microsoft Word
Organizational
Multitasking
Training
Creative Writing
Clerical Work
HOBBIES
ACCOMPLISHMENTS
Hobbies
I enjoy anything that gets my body moving! I have a passion for yoga and hiking. I absolutely love animals so I volunteer every so often at the Jacksonville Humane Society. I adore traveling as a way to experience things and places that are different and exciting to me. Traveling also allows me to get a feel and understanding of how other cultures do things. I’m a huge foodie too, so trying out different foods around the world is a dream to me. I love reading and educating myself on a multitude of topics. I also keeps a journal, in which, I set intentions for the day and keep track of my goals. I also am passionate about writing creatively theough poems or
short stories.
Accomplishments
Recieving honor roll at FSCJ
Decreasing customer complaints and generating positive feedback through customer reviews at the Holiday Inn Express