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Customer Service Front Desk

Location:
Jacksonville Beach, FL
Posted:
June 30, 2025

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Resume:

VALENTINA GOJCAJ

Ambitious team player who has excelled in customer service for 7+ years. Interested in expanding my growth and am eager to learn and build my skill sets in various elds. I am ready to branch out and excited to thrive at whatever life throws my way!

10106 Bishop Lake Rd W

Jacksonville, Fl 32256

914-***-****

Valentinagojcaj @gmail.com

https://www.linkedin.com/in/valentina-gojcaj- a b WORK EXPERIENCE

Holiday Inn Express — Front Desk Associate

Curry Toyota — Receptionist

10/2017 to Present, Jacksonville, Fl

Operating the “opera” system to ensure an organized log of guests who stayed at the hotel Greeting guests and informing them about the hotel during the check-in process Ensuring guest satisfaction by resolving any problems or issues that may have arisen during their stay

Keeping paperwork organized and led to ensure easy access to past and present stays Answering phone calls and directing them to the proper department Coordinating late checkouts with the housekeeping manager Routing reservations from third party apps such as Expedia and Priceline Selling rooms to walk in customers

Maintaining a clean and organized space

Responsible for the food shop and cashiering

Sending invoices and credit card authorization forms via email Sorting deliveries from UPS, USPS, and FedEx and bringing them to the proper department, manager, or guest

02/2017 to 06/2017, Cortland, NY

Greeting showroom customers and determining the nature of their visit Directing customers to the proper department upon entry Tj Maxx — Sales Associate

EDUCATION

FSCJ — Business Administration

Yorktown High School

SKILLS

Answering phone calls and directing them to the proper department or individual Assisting with clerical duties : copying and sorting through the proper documents to send to the customer’s insurance and to the DMV once a purchase on a vehicle has been made Cashiering and emailing invoices

02/2015 to 10/2016, Yorktown Heights

09/2019 to Present

I’m on track to getting my AA in business administration. 07/2013 to 06/2017

Skills

Phone Etiquette

Teamwork

Problem Solving

Time Management

Cashiering

Skilled Multitasker

Group Work

Scheduing

Email Management

Cash Handling

Microsoft Word

Organizational

Multitasking

Training

Creative Writing

Clerical Work

HOBBIES

ACCOMPLISHMENTS

Hobbies

I enjoy anything that gets my body moving! I have a passion for yoga and hiking. I absolutely love animals so I volunteer every so often at the Jacksonville Humane Society. I adore traveling as a way to experience things and places that are different and exciting to me. Traveling also allows me to get a feel and understanding of how other cultures do things. I’m a huge foodie too, so trying out different foods around the world is a dream to me. I love reading and educating myself on a multitude of topics. I also keeps a journal, in which, I set intentions for the day and keep track of my goals. I also am passionate about writing creatively theough poems or

short stories.

Accomplishments

Recieving honor roll at FSCJ

Decreasing customer complaints and generating positive feedback through customer reviews at the Holiday Inn Express



Contact this candidate