Service Representative Front Desk

WAYNA PATTERSON

**** **** ****** *****, ** ***** · 917-***-****

*************@*****.***

To secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the organization.

EXPERIENCE

06/2022 – PRESENT

CLIENT SERVICE REPRESENTATIVE/ FRONT DESK, SAGO

Attend to client on site and deliver a high-quality hospitality experience.

Greeting participants and clients and maintaining a friendly, but professional rapport with both.

Review project materials for accuracy and complete information.

Audio and video recording.

Review menu sheets/order food.

Print/ process incentive payments for each respondent.

01/2019 – 04/2021

COMMUNITY ASSOCIATE, REGUS MANAGEMENT GROUP

Greeting and welcoming guests and providing them with a positive first impression of the organization

Complying with procedures, rules, and regulations on keeping a safe and clean reception area

Documenting and communicating various actions, irregularities, and continuing needs

Contributing to the team by accomplishing tasks as needed

Answering the telephone; taking and relaying messages; providing information to callers

Providing administrative and clerical support

Preparing letters and documents

Receiving and sorting mail and packages

Scheduling appointments and maintaining appointment calendar

Coordinating meetings and organizing catering and room bookings

Ordering office supplies

Managing digital and hard copy filing systems

12/2014 – 09/2018

SHIFT SUPERVISOR, STARBUCKS

Managerial duties; cash management, inventory asses, QASA readiness, and store safety

Administer outstanding customer service

Manage flow of work area and partners on my schedule

Prepare beverages and other services with speed and accuracy

Maintain cleanliness of work area and store

Aid manager in daily and weekly tasks

Train new baristas in prepping beverages, customer service, and cleanliness of work area and store

EDUCATION

2019

LIBERAL ARTS A.A, Online, South New hampshire university

2008-2009

LIBERAL ART, Borough of Manhattan community college

2005-2008

H.S. DIPLOMA LONG ISLAND CITY /JROTC PROGRAM, Long Island city High School

SKILLS

Computer skills, Word, Excel PowerPoint

Leadership experience

Problem-solving abilities

Communication

Organizational

People skills

Team Collaboration

COMMUNICATION

At Regus, I worked closely with new and existing customers, solving problems for them, and making sure they had everything they needed. Examples, making sure customers know the WIFI code, delivering their packages and mail. Ensuring meeting rooms are ready for use and all projectors are working properly. Also, food order for meeting rooms meetings

LEADERSHIP

My leadership skills at Starbucks. I managed multiple people and trained them in customer satisfaction. I took ownership of the problems and found ways to solve them. Positive, enthusiastic, and able to adapt to a fast-changing environment and all situations.

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