Customer Service Experience

CARLOS URIBE

**** *** *** *, *** ***, Nashville, TN 37210

631-***-**** *********@*****.***

Professional Summary

Hospitality professional with 15+ years of experience in guest-facing roles, operations, and team leadership. Adept in fast-paced environments with a proven ability to deliver exceptional service, manage staff and logistics, and maintain high standards in both customer experience and operational execution. Extensive background in bartending, event execution, and multi-market management. Seeking a position in hospitality that values attention to detail, adaptability, and strong interpersonal skills.

Professional Experience

Honky Tonk Party Bar– Nashville, TN

Hospitality & Bar Professional June 2024 – May 2025

● Delivered excellent service in a high-energy, high-volume tourist venue

● Supported bar operations across indoor, outdoor, and patio setups

● Coordinated guest flow during live events and party bus arrivals

● Adapted quickly to varied guest needs and large group dynamics Bar Sovereign– Nashville, TN

Bartender / Hospitality Specialist March 2023 – June 2024

● Provided personalized, high-quality service in a craft cocktail setting

● Assisted in creating seasonal menus and curated guest experiences

● Maintained cleanliness and operational readiness behind the bar Liquor Lab– New York, NY & Nashville, TN

Director of Operations / Hospitality Lead January 2016 – March 2023

● Oversaw logistics and staffing for interactive mixology events in multiple markets

● Managed customer service, vendor coordination, and inventory across cities

● Trained hospitality teams in guest interaction, brand presentation, and service standards

● Led large-scale private and corporate events, ensuring smooth execution from setup to close

● Created seasonal menus and collaborated with partners on branded experiences Private Bartending – Ios, Greece

Bartender / Guest Services May 2004 – May 2005

● Served an international clientele in a high-volume nightlife setting

● Built guest rapport and contributed to a lively, service-driven culture

● Customized drinks and managed bar flow during peak hours Outback Steakhouse– New York, NY

Bartender / FOH Support 1998 – 2000

● Provided foundational service experience in a structured corporate environment

● Maintained bar cleanliness, supported service staff, and followed brand protocols Core Skills

● Guest Experience & Customer Service

● Bartending & Beverage Program Execution

● Team Leadership & Staff Training

● Multi-Location Operations Management

● Event Planning & Execution

● Inventory Management & Vendor Coordination

● Fast-Paced Service Environments

● Adaptability & Problem Solving

Certifications

● 5-Year Tennessee Server Permit

References

Available upon request

Contact this candidate