Operations, Manager Program

***.*********@*****.*** 408-***-**** Sam Barnes LinkedIn

SB

SKILL SUMMARY

I am a results-driven

professional with extensive

experience in staffing, MSP,

contingent workforce, managed

services, operations and

program management. I’ve led

cross-functional teams, build

client relationships, and deliver

exceptional results across

industries. My expertise

includes strategic planning,

project management, business

development and continuous

improvement, focusing on

streamlining processes,

enhancing efficiency, and

fostering collaboration.

SAM BARNES

EXPERIENCE

Operations Manager - Elevo Learning July 2023 – April 2025 As Operations Manager, I oversee all operations of Elevo’s daytime support and after-school programs in my region while motivating and inspiring a team of Regional Program Managers, Site Success Managers and Site Managers.

Provide support to ensure programs align with Elevo’s values and mission.

Train Regional Managers and coaches on curriculum implementation and managing large student groups.

Support Regional Managers in resolving issues and improving programs to ensure high customer satisfaction.

Conduct site visits to support Regional Managers and ensure program effectiveness.

Liaise with internal and external departments for program alignment.

Organized community outreach events and collaborated with local and social media to promote them.

Assist with coach evaluations and provide ongoing leadership training.

Internal sales, collaborating with current clients to identify opportunities for growth and expansion.

Sr. Onsite Program Manager -Staffmark Group August 2020 – 2023

As the Managed Services Program manager, I was tasked with building and maintaining strong relationships at all levels of the customer’s organization.

Handle customer service inquiries, concerns, and issues, ensuring consistent quality.

Coordinate and forecast staffing requirements, developing and executing effective recruiting strategies. Partnered with 2

SKILLS

Leadership

Excellent Oral and Written

Communications

Critical Thinking

Problem Solving

Conflict Resolution

Adaptability

Team Leadership & Talent

Development

Self-motivated

Resourceful

Program Implementation

Vendor/Supplier

Relationship Management

Full Life Cycle Recruiting

Profit & Loss (P&L)

Management

KPI Reporting & Analysis

and worked closely with the Market Manager, Recruiting Specialists and Recruiting Manager to identify local talent.

Facilitate new hire orientations and pre-training to ensure proper transition to assignments.

Provided HR support, with employee relations and HR investigations.

Perform quality control functions and deliver daily, weekly, and monthly reports on KPIs. Meet with the client on a regular basis, to identify areas of growth and expansion to sell workforce solutions.

Manage financial responsibilities, including Profit & Loss

(P&L) statements, payroll, invoicing, and vendor activities. Client Services Manager (CSM)- AgileOne June 2015 – 2018

As the Client Services Manager, I was the first contact for client sponsors, vendor partners, and contingent workers. Deliver and present reports to clients and suppliers.

Ensured maximum Client satisfaction.

Support daily operations of the MSP/VMS program at client locations.

Use VMS tools to maintain an organized process for sourcing workers and ensuring system accuracy.

Serve as the liaison between clients and suppliers, ensuring SLAs are met and relationships improve the program.

Organize training on VMS functions, manage system data, and monitor requisition approvals.

Assist with supplier setup, project documentation, and HR-related issues for AgileOne workers.

Ensured the account's integrity and accuracy, managed the on- site team, and followed AgileOne policies and procedures.

Supported vendor onboarding in multiple countries and ensured compliance with the workforce management program.

Logistics Operations Manager - SRI International Feb 2010 – 2013

Participate in the planning and execution of military training programs and exercises (XCTC military training exercises). Partnered with Procurement to identify and contract with vendors to provide life support, lodging, vehicle and equipment rental, fuel service, and all supplies required to support the exercise. Executed the purchasing of supplies, equipment, and services during the set up, and execution phases. Coordinated flight and travel information to ensure that lodging and transportation are available. Responsible 3

for oversite, upkeep, maintenance and repairs of multiple buildings and barracks while on base. This would include down-range facilities. Coordinated with the program’s Property Control Specialist to ensure that the program follows government and company property accountability and transfer procedures using the established asset management system. Act as primary point of contact for all national and local vendors supporting training exercises. EDUCATION

EVERGREEN VALLEY COLLEGE – GENERAL EDUCATION

VOLUNTEER EXPERIENCE OR LEADERSHIP

Former Vice President, Live The Dream Network, San Jose, CA. I Collaborated with the CFO to develop and implement the organization’s Nonprofit Financial strategy. Actively supported the President and Executive Board to develop and implement a comprehensive strategy to include corporate, foundation and government grants. Responsible for the development and execution of all proposals; write and archive all proposals with a long-term relationship management approach. Oversaw research funding sources and trends. Monitor all donor information, provide and present statistical analysis to the Board of Directors.

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