Customer Service Care Specialist

Denise Soccorsi

Client Care Specialist

Objective: To provide excellent customer service to clients in a variety of settings and offer support in a personal and professional manner.

Experience

Volunteer Animal Caretaker

2002 – Present

• Provided care for stray and injured animals, ensuring their physical and medical needs were met.

• Organized and managed over 100 TNR (Trap-Neuter-Return) events.

• Provided resources and support for TNR initiatives. Appointment Setter

Sears Home Improvements Morgantown, WV

August 1998 ---May 2001

• Made cold calls to generate leads

• Answered inbound calls to set appointments for potential customers

• Made return calls to existing customers

Customer Service Representative

Teletech, Morgantown, WV

December 2006 – April 2009

• Assisted clients with banking inquiries and issue resolution.

• Managed all incoming phone calls and provided customer support.

• Maintained knowledge of banking regulations to ensure compliance.

• Processed wire transfers and stopped payment requests. Specialized Training Assistant

ResCare, Morgantown, WV

September 2009 – March 2012

• Provided emotional and rehabilitation support to mentally and emotionally challenged individuals.

• Collaborated with nurses, psychiatrists, and social workers to implement care plans.

• Maintained and recorded patient information, behavioral progress, and treatment notes.

Education

West Virginia University

• Bachelor of Arts in Psychology (August 1989 – May 1993)

• Bachelor of Science in Journalism (August 1993 – May 1995) Skills

• Excellent written and verbal communication

• Attentiveness

• Conflict resolution

• Troubleshooting

Contact Information

21 Gibson Avenue

Masontown, WV 26542

Phone: 304-***-**** – Email: *******@****.***

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