Customer Service Data Entry

Osmary Ospina Fonseca

786-***-**** *********@*****.***

Professional Summary

Detail-oriented and customer-focused professional with a proven track record in delivering exceptional service. Possesses a strong foundation in customer service, administrative support, and data management. Experienced in coordinating, planning, and supporting daily operational and administrative functions.

Work Experience

Service Operator – CarMax, Doral, FL

March 2024 – Present

• Serve as the main point of contact for vehicle service operations, ensuring timely intake, scheduling, and customer updates

• Coordinate with technicians and service advisors to manage workflow and optimize productivity

• Maintain accurate vehicle records and perform data entry for service appointments and repairs

• Ensure high levels of customer satisfaction by providing clear communication and efficient service handling

Management Assistant – CarMax Auctions, Doral, FL

September 2022 – March 2024

• Managed auction logistics including vehicle flow, dealer registration, and event coordination

• Oversaw auction-day operations and directed staff for smooth event execution

• Handled high-volume dealer interactions and resolved concerns with professionalism

• Tracked performance data and recommended improvements for auction efficiency Management Assistant – CarMax, Doral, FL

September 2021 – September 2022

• Supported store management with operations, staff training, and daily task coordination

• Addressed escalated customer issues and ensured exceptional service standards

• Oversaw opening and closing procedures, reporting, and compliance tasks Business Office Associate – CarMax, Doral, FL

September 2020 – September 2021

• Processed vehicle purchases, title transfers, and financing paperwork

• Provided customer support post-sale and ensured document accuracy

• Balanced cash drawers, submitted reports, and maintained financial records Dance Instructors – City of Hialeah, Hialeah, FL

January 2016 – September 2020

• Taught structured dance classes for youth in ballet, hip hop, and jazz

• Planned community recitals and handled all class administration

• Ensured student safety and effective communication with parents Education

High School Diploma

Graduated in Cuba

Skills

• Bilingual: Fluent in English and Spanish

• Customer Service Excellence

• Administrative Support

• Data Entry & Record Keeping

• Microsoft Office (Word, Excel, Outlook)

• Scheduling & Calendar Management

• Cash Handling & Financial Reporting

• Event Coordination

• Problem Solving & Process Improvement

• Team Leadership & Training

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