Customer Service Representative
Resume:
Monica Juarez
Houston, TX *****
*******.********@*****.***
Professional Summary
Strong customer service skills. Ability to demonstrate patience, attentiveness and clear communication skills.
Authorized to work in the US for any employer
Work Experience
Hand Loader
Aramark-Houston, TX
September 2024 to February 2025
• Inspect quality of product and packaging efficiently and effectively.
• Ability to identify any defective product or packaging.
• Replacing product and repackaging if needed
• Manually load product in quantities dependent on product type.
• Manually package all leftover product.
Customer Service Representative
A1 Plus Electrical Heating & Air-Houston, TX
February 2024 to August 2024
• Answer phones and book service calls for Electrical and HVAC service
• Document and update customer records based on interactions in Service Titian.
• Support call center team members
• Handle customer inquires and complaints
• Call out to potential leads looking for Electrical or HVAC services.
• Maintain open and clear communication with all departments as well as service techs to ensure great quality customer service.
Service Center Representative
Daylight Transport, LLC-Houston, TX
May 2023 to March 2024
• Manage customer inquiries by phone or email professionally
• Process Pick Up requests, forms, and applications
• Identify and escalate priority issues
• Manage large amounts of incoming calls
• Follow communication procedures, guidelines and policies
• Resolve customer complaints via phone and/or email
• Use service center telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Act as the company gatekeeper
• Utilize computer technology to handle high call volumes
• Work with customer service manager to ensure proper customer service is being delivered Procurement Clerk
Open Systems, Inc.-Houston, TX
November 2022 to March 2023
Prepares purchase orders by verifying purchase requisitions, specifications, and price.
• Enter order details.
• Manages purchases by forwarding orders to suppliers and monitoring orders.
• Verifies all order details required for invoicing.
• Document all material purchased in company database for proper inventory records.
• Maintains good communication with vendors and tech staff to ensure orders are entered efficiently and properly.
Inside Sales/Customer Service Representative
SIP Industries-Houston, TX
August 2019 to May 2022
• Establishes and maintains customer relationships with key assigned accounts.
• Monitor and respond in a professional and courteous manner to all incoming email, fax and calls regarding company product and services.
• Responds to customer issues that require product knowledge, interpret questions/requests and ensure proper resolution in a prompt and courteous manner.
• Opens and accurately maintains customer accounts by recording and updating account information.
• Enter all purchase orders and formal quotes in an accurate and timely manner
• Determining pricing and discounts based on customers locations
• Manage and maintain orders that are shipped on a continuous basis
• Manage all orders to be shipped daily, based on availability.
• Prepare and process in a timely, accurate, and complete manner all product order information necessary for the packaging, shipping, billing, pricing, and accurate assignment of sales credit for packaged orders.
• Analyze material availability, based on customer needs and delivery capability to determine the best possible shipping date consistent with company policy and customer needs.
• Identify, expedite, and inform field sales personnel of delayed orders and revised promise dates as required.
• Responsible for promptly determining the status of any open order or tracing of shipped orders as requested.
• Resolves product or service discrepancies by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; issue RMA and/or credit, following up, when necessary to ensure resolution.
• Partners with sales representatives to ensure the service and customer requirements are understood and implemented in line with customers' expectations.
• Monitors day to day open/back-order reports of each account within a portfolio.
• Perform other duties as required.
Server/Cashier
BreWingz-Houston, TX
July 2018 to August 2019
• Provide fast and courteous service to patrons.
• Greet guests, escort them to tables, and provide menus.
• Adjust complaints of patrons.
• Inspect dining room serving stations for neatness and cleanliness
• Amazing ability to walk, sit and stand for long times without getting tired.
• Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
• Prepare checks that itemize and total meal costs and sales taxes.
• Present menus to patrons and answer questions about menu items, making recommendations upon request.
• Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.
• Used the cash register and handling payments, cash, and bank cards.
• Assist other personnel in cash register responsibilities such as voids, handling customer payments and managing the operations of the cash register
• Calculates references and discounts as well as maintains adequate amounts of change in cash drawer
• Performs balances cash drawer and receipts as well as documents discrepancies
• Ensures correct amount of cash at the beginning and end of the shift after complete sale processed in the drawer
• Calculates daily transactions and ensures that there is no difference between sales and profit reflected in the register
Server
Spanky's Pizza-Houston, TX
November 2016 to November 2017
• Provide fast and courteous service to patrons.
• Greet guests, escort them to tables, and provide menus.
• Adjust complaints of patrons.
• Inspect dining room serving stations for neatness and cleanliness
• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
• Prepare checks that itemize and total meal costs and sales taxes.
• Answer questions about menu items, making recommendations upon request.
• Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required. Concession Stand Cashier
the Houston Zoo Sodexo-Houston, TX
March 2016 to January 2017
• Greet patrons and provide fast and courteous service
• Adjust complaints of patrons.
• Inspect food stations for neatness and cleanliness
• Amazing ability to walk and stand for long times without getting tired.
• Take, prepare, and serve food and/or beverages to patrons
• Check customers out at register
Server
Dot's Coffee Shop-Houston, TX
December 2013 to April 2014
• Provide fast and courteous service to patrons.
• Greet guests, escort them to tables, and provide menus.
• Adjust complaints of patrons.
• Inspect dining room serving stations for neatness and cleanliness
• Amazing ability to walk, sit and stand for long times without getting tired.
• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
• Prepare checks that itemize and total meal costs and sales taxes.
• Present menus to patrons and answer questions about menu items, making recommendations upon request.
• Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required. Server
Chile's Bar&Grill-Pearland, TX
May 2013 to October 2013
• Provide fast and courteous service to patrons.
• Greet guests, escort them to tables, and provide menus.
• Adjust complaints of patrons.
• Inspect dining room serving stations for neatness and cleanliness
• Amazing ability to walk, sit and stand for long times without getting tired.
• Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
• Present menus to patrons and answer questions about menu items, making recommendations upon request.
• Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required. Lead Server/Cashier/Key Holder
Wings N More-Houston, TX
October 2009 to April 2013
• Provide fast and courteous service to patrons.
• Greet guests, escort them to tables, and provide menus.
• Adjust complaints of patrons.
• Inspect dining room serving stations for neatness and cleanliness
• Amazing ability to walk, sit and stand for long times without getting tired.
• Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
• Prepare checks that itemize and total meal costs and sales taxes.
• Present menus to patrons and answer questions about menu items, making recommendations upon request.
• Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.
• Used the cash register and handling payments, cash, and bank cards.
• Assist other personnel in cash register responsibilities such as voids, handling customer payments and managing the operations of the cash register
• Calculates references and discounts as well as maintains adequate amounts of change in cash drawer
• Performs balances cash drawer and receipts as well as documents discrepancies
• Ensures correct amount of cash at the beginning and end of the shift after complete sale processed in the drawer
• Calculates daily transactions and ensures that there is no difference between sales and profit reflected in the register
Key Holder
Wings N More-Houston, TX
May 2012 to June 2012
• Monitor the daily and additional activities of the restaurant, and maintain their efficiency
• Look after the daily, and monthly, financial records
• Supervise the food preparation zone, and look after the hygiene, quality of food served to the customers for health and safety
• Manage the recruitment of the staff members, and efficiently handle the training modules and procedures
• Look after the operational, and managerial duties, and functions of the fast-food sector
• Supervise the work of other staff members, and organize the stocks, and other important equipment
• Looked after the company policies, and procedures, and ensured high standards of customer service
• Open and close restaurant
• Manage all money
Education
George I. Sanchez High School - Houston, TX
November 2003 to May 2006
Skills
• Procurement
• Inside Sales
• TABC Certified
• Bilingual
• Medical terminology
• Microsoft Excel
• Order Entry
• Leadership
• Customer service
• English
• Organizational skills
• Organized
• Data entry
• Pricing
• Inside sales
• Speak spanish
• Windows
• Customer support
• Food handlers certificate
• Ability to multitask
• Microsoft Outlook
• Microsoft Access
• Serving Experience
• Ability to handle high volume work loads
• Manufacturing
• Ability to handle pressure and maintain composure
• Computer skills
• Communication skills
• Microsoft Office
• Ability to identify issues and determine solutions
• Phone etiquette
• Quick learner
• Sales
Certifications and Licenses
TABC Certification
Forklift Certification
Food Handler Certification
Driver's License
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