Muhammad Shahbaz
******************@*****.***
Islamabad,Pakistan
Pakaistani
Male
Singel
KA5167021
PROFILE
I am a highly motivated, dependable, and results-driven professional with a strong background in team leadership and operational support. Recognized for being adaptable in fast-paced and challenging environments, I consistently demonstrate initiative, reliability, and commitment to excellence. I thrive both independently and within team settings, excel under pressure, and maintain high standards while meeting tight deadlines. My proactive attitude, strong communication skills, and dedication to continuous improvement make me a valuable asset to any organization EDUCATION
2016 – 2018
Lahore, Pakistan
Board of Intermediate and Secondary Education, Lahore, Matric PERSONAL EXPERIENCE
2019 – 2021
Islamabad, Pakistan
King Travel, Assistant Manager
Support the Manager in overseeing daily business operations and ensuring smooth workflow.
Supervise and guide staff to maintain high service standards and team productivity.
Handle customer inquiries, resolve complaints, and ensure overall customer satisfaction.
Assist in scheduling, inventory control, and administrative tasks. Monitor performance, provide feedback, and help train new employees. Maintain compliance with company policies and industry regulations. Act as the primary point of contact in the Manager’s absence, making critical decisions when needed.
Contribute to goal-setting, sales strategies, and process improvements. 2021 – 2022
Islamabad, Pakistan
Crown Travel, Assistant Of Operations Manager
Assist the Operations Manager in planning, coordinating, and overseeing daily operations.
Monitor workflows to ensure efficiency and productivity across departments. Help manage staff schedules, assign tasks, and ensure operational goals are met.
Identify and resolve operational issues to maintain smooth business activities. Ensure compliance with company policies, safety standards, and regulatory requirements.
Support inventory control, procurement, and resource allocation. Prepare reports and assist in analyzing operational performance data. Communicate effectively with team members and upper management to relay progress and concerns.
Step in for the Operations Manager when necessary and lead projects or meetings
2023 – present
Islamabad, Pakistan
Blue Sky Travels, Manager
Oversee daily operations to ensure efficiency, productivity, and quality service delivery.
Lead, supervise, and motivate team members to achieve performance targets and maintain high morale.
Develop and implement business strategies, goals, and process improvements. Manage budgets, financial records, and resource allocation to ensure cost- effective operations.
Handle hiring, training, and performance evaluations for staff LANGUAGES
Urdu Punjabi English
SKILLS
Technical Skill Communication Creativity Teamwork Leadership Management Control Budgets Meeting Profit or Sales Targets Customer Service Interpersonal Communication IT skills Negotiation Time Management Attention To Detail Promoting and Marketing The Business Travel Arrangements Tourism Ability To Multitask Ability To Work While Under Pressure Active Listening Analysis COMPUTER SKILL
Internet- E-MAIL
Ms windows
Microsoft Word
Typing
MS Excel
COURSES
April 2018 –
August 2018
Lahore, Pakistan
Travel agent