Quality Assurance Customer Service

Jessica Coffey

Mooresburg, TN ***** **********@*****.*** 423-***-**** Professional Summary

Results-driven professional with extensive experience in fraud analysis, team supervision, and quality assurance across financial services and manufacturing environments. Skilled in process improvement, customer service, fraud detection, and regulatory compliance. Adept at leading teams, training new staff, and ensuring operational excellence. Currently pursuing a Bachelor's in Criminal Justice with strong academic standing.

Work Experience

Fraud Analyst Advanced Call Center Technologies - Johnson City, TN July 2023 - April 29,2025

- Investigate suspicious financial transactions to detect and prevent fraud in compliance with internal protocols.

- Verify customer data and process financial activities including deposits and loan payments.

- Maintain strict confidentiality and accuracy in handling sensitive financial information. Swing Manager McDonald's - Greeneville, TN Jan 1998 - Jul 2022

- Managed daily restaurant operations, staff scheduling, and team performance for a high-volume location.

- Supervised and trained up to 15 employees to meet service, safety, and quality benchmarks.

- Oversaw inventory, cash handling, vendor relations, and regulatory compliance.

- Resolved customer concerns efficiently, achieving consistently high satisfaction scores.

- Implemented cross-training programs to optimize labor and improve operational flexibility. Assembly Technician SumiRiko Tennessee - Midway, TN Jan 2020 - Jun 2022

- Conducted detailed inspections to ensure product quality and process compliance.

- Performed audits and used precision tools to identify defects and support production improvements.

- Contributed to product design changes by offering insights from a quality assurance perspective.

- Maintained traceable inspection records aligned with manufacturing standards. Inspector / Packer Kawasaki Tennessee - Morristown, TN Apr 2019 - Jan 2022

- Performed detailed inspections on incoming and finished goods to ensure compliance with ISO standards. Jessica Coffey

Mooresburg, TN 37811 **********@*****.*** 423-***-****

- Documented inspection outcomes and trained staff on QA protocols and standards.

- Played a key role in successful ISO audits through internal quality reviews and process enhancements. Cleaning Contractor Self-Employed - Rogersville, TN Feb 2005 - Sep 2011

- Delivered high-quality residential cleaning services while adhering to health and safety protocols.

- Built long-term client relationships by maintaining consistent quality and professionalism.

- Managed cleaning schedules, product inventory, and customer communication independently. Education

Bachelor of Science in Criminal Justice (In Progress) Strayer University - Remote Feb 2022 - Present

- Currently in Sophomore year with strong academic performance and full attendance. Core Skills

- Fraud Detection & Prevention

- Customer Service Excellence

- Quality Assurance & Auditing

- Conflict Resolution

- Team Leadership & Training

- Cash Handling & POS Systems

- Inventory Control

- Microsoft Office (Word, Excel, Outlook, PowerPoint)

- Time Management & Organization

- Criminal Investigation Principles

- Bank Secrecy Act (BSA) Compliance

- Typing & Data Entry

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