Customer Service Security Guard

CAREER OBJECTIVE

Devoted individual experienced in navigating city streets, providing excellent

customer service, and working independently. Possesses a valid driver's license, BST license holder, an excellent driving record, and a reliable vehicle. Skilled in multitasking, communication, and problem-solving with a friendly and professional demeanor.

EXPERIENCE

Security Guard (Nov 23- April 24)

Futura Security, Surrey, BC

• Developed and implemented effective security policies, procedures, and protocols in accordance with government regulations.

• Performed regular security checks and monitored the premises to ensure safety of personnel and property.

• Analyzed data from surveillance systems to identify potential threats or vulnerabilities.

• Maintained detailed logs of all security-related incidents, including shift changes, access control issues, alarms.

Delivery Associate (Aug 23- Dec 23)

Amazon DSP, Surrey, BC

• Maintained clean driving record and obeyed traffic laws and regulations.

• Utilized GPS devices and route tracking systems to locate optimal driving paths and avoid traffic.

• Followed company procedures for tracking deliveries accurately and timely.

• Applied problem-solving skills to address customer complaints and issues.

• Consistently met deadlines while ensuring safe driving practices were always followed.

Guest Relations Associate (Sep 20 –

March 23)

Hyatt Regency, Kolkata, West Bengal

• Delivered personalized customer service relating to questions and promptly resolved basic problems on customer queries.

• Responded to telephone inquiries and complaints following standard operating procedures.

• Created detailed reports outlining customer feedback trends over time.

• Provided exceptional customer service to ensure customer satisfaction. EDUCATION

Master of Commerce

Bhowanipore Education Society College, Kolkata

CONTACT

***********@*****.***

Vancouver, BC V3W4V4

Attention to detail

Physical Fitness

Communication

Excellent Customer Service

Exceptional Time Management

Strategic Planning

Heavy Lifting up to 100 Lbs.

Sales and Marketing

Fluent in Microsoft Office

LICENSES

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Basic Security Training

Occupational First Aid Level 1

Valid Class 5 BC Driver License

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