Esmerlin Silverio
Bonilla
Hospitality Professional
Profile
Hospitality professional with over 8 years of experience in luxury hotels and premium dining establishments, recognized for exceptional customer service and team leadership. Skilled in optimizing operations and enhancing guest satisfaction through effective communication and problem-solving. Passionate about delivering personalized services and fostering a collaborative environment to achieve superior guest experiences.
Employment History
Bellman at Ausable Club, Keene Valley, NY.
May 2025 — Present
• Greeted members and guests upon arrival with professional, courteous service, creating a welcoming atmosphere.
• Assisted members and guests with luggage, golf bags, and personal items, ensuring prompt and careful handling.
• Offered directions and escorted guests to club amenities, events, or accommodations as needed.
• Managed guest requests such as arranging transportation, delivering amenities, or assisting with local recommendations. Dining Room Attendant / Waiter at Copperleaf Golf Club, Estero, FL.
October 2024 — October 2025
SEASONAL POSITION (H2B VISA)
• Built rapport with members, anticipating preferences to enhance dining experiences.
• Maintained cleanliness and organization of dining areas, ensuring club standards.
• Collaborated with kitchen and bar staff for accurate orders and special requests.
• Assisted with private events, adapting to member needs for smooth experiences.
Dining Room Attendant at Ballard's Beach Resort, Block Island, RI.
May 2024 — October 2024
SEASONAL POSITION (H2B VISA)
• Enhanced guest dining experiences, increasing satisfaction and repeat visits.
• Processed and managed orders, ensuring accuracy and timely delivery.
• Promoted daily specials, driving increased sales and guest engagement.
Details
Keene Valley, NY
USA
*************@*****.***
Skills
Customer Service
Teamwork
Microsoft Office
Quick Learning
Customer Engagement
Communication
Problem Solving
Adaptability
Hospitality Management
Guest Relations
Languages
English
Spanish
• Maintained compliance with beverage service regulations and standards.
Bellboy Supervisor at Hotel Margaritaville Cap Cana, Punta Cana, DR.
September 2021 — March 2024
• Managed team schedules to ensure efficient operations and timely baggage delivery.
• Coordinated pre-shift meetings to enhance team collaboration and communication.
• Supervised equipment maintenance, ensuring optimal performance and longevity.
• Optimized baggage handling processes, reducing delivery times and enhancing guest satisfaction.
• Trained staff in customer service techniques, promoting exceptional guest experiences.
Server / Waiter at Bohemian Restaurant Cap Cana, Punta Cana October 2020 — September 2021
• Delivered diverse menu options with precision, enhancing guest satisfaction and loyalty.
• Tailored dining experiences to individual preferences, boosting repeat visits.
• Handled payment transactions accurately, ensuring smooth financial operations.
• Addressed guest needs promptly, contributing to a seamless dining atmosphere.
Bellboy at Now Onyx, Punta Cana, DR.
October 2017 — July 2018
• Assisted guests with luggage, ensuring smooth check-in/out experiences.
• Guided guests to rooms, explaining hotel amenities for an enhanced stay.
• Facilitated efficient guest services, contributing to positive feedback.
Bellboy at Hard Rock Hotel & Casino, Punta Cana, DR. September 2016 — October 2017
• Greeted guests warmly, enhancing their arrival experience.
• Assisted with valet parking, ensuring smooth guest transitions.
• Suggested dining options, improving guest satisfaction.
• Facilitated efficient guest check-ins, reducing wait times.
• Contributed to positive guest feedback through attentive service. Education
4th year of High School, Liceo Ana Isabel Jimenez, Puerto Plata September 2005 — September 2009