Customer Service Los Angeles

Starquisha Johnson

Objective

Results-driven business professional with 19+ years of administrative and payroll accounting expertise, seeking a challenging role to leverage my skills in ensuring company compliance, managing payroll operations, and driving successful outcomes in diverse projects Education

Loyola Marymount University, Los Angeles, CA

Bachelor of Arts in Business Administration

Skills

Billing and Financial Processing

Customer Service and Communication

Payroll Processing (Workday)

Microsoft Excel (VLOOKUP/Pivot Tables)

Microsoft Word

Microsoft Outlook

Data Management and Recordkeeping

Compliance and Regulatory Adherence

Experience

AMBULANCE BILLING DEPARTMENT, CITY OF LONG BEACH, CA Accounting Clerk III (Contractor) Dec 2023 – Dec 2024

Processed trip reports received from Fire Department paramedics, ensuring accurate billing for ambulance services.

Managed inbound phone calls from the public, providing exceptional customer service and resolving billing inquiries.

Maintained meticulous records of billing transactions, ensuring accuracy and compliance with departmental procedures.

Contributed to the efficient operation of the billing process, supporting timely and effective revenue collection.

MURRAY COMPANY, RANCHO DOMINGUEZ, CA

Compliance Specialist March 2019 – April 2022

Spearheaded the collection, review, and reporting of contract compliance data, ensuring adherence to certified payroll contract obligations and federal regulations.

Generated and submitted weekly certified payroll reports, promptly resolving deficiency notices and apprentice restitutions, showcasing meticulous attention to detail and problem- solving skills.

Supported Payroll Department in weekly payroll processing, ensuring accuracy and timeliness in payroll disbursements.

Played a pivotal role in construction projects, identifying and rectifying non-compliance issues, and preparing detailed reports, demonstrating a proactive approach in problem resolution.

Initiated communication with contractors, facilitating proper reporting of prevailing wages and benefits, and conducted investigations into non-compliance complaints, fostering positive stakeholder relationships.

Tracked labor compliance regulation changes, actively participated in policy development, and prepared monthly and quarterly reports, highlighting advanced proficiency in Word and Excel.

NATIONAL PLANNING CORPORATION, EL SEGUNDO, CA

Sales Supervision Associate March 2012–Dec 2017

Managed special projects, offering valuable insights and ensuring smooth execution, contributing significantly to departmental efficiency.

Maintained databases and physical records, implementing new filing and organizational practices, enhancing overall departmental productivity.

Processed client paperwork using Microsoft Office and proprietary software, guaranteeing accuracy and compliance with regulatory standards.

Provided exceptional customer service, resolving issues for financial representatives and sales assistants promptly, fostering positive client relationships BUREAU OF STREET SERVICES, LOS ANGELES, CA

Accounting Clerk II May 2005 – May 2010

Led payroll accounting using MS Office and specialized software, supervising employees, creating training materials, and ensuring accurate and efficient payroll processing.

Developed and updated policy and procedural manuals, conducted training sessions, showcasing leadership and organizational skills.

Edited and revised business memorandums, maintaining a high standard of professionalism and accuracy in communication

LOS ANGELES POLICE DEPT, LOS ANGELES, CA

Clerk Typist August 2001 – May 2005

Managed timekeeping using MS Office and specialized software, handled customer service calls, and disbursed payroll checks, demonstrating strong multitasking abilities and attention to detail

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