Information Technology Systems

ALEX SHILABULA AMUKUNE

Email: *********@*****.***

Address: P.O. Box 7207, Eldoret

Cell Phone: 071*******/078*******

Personal Details:

Date of Birth:30th September 1988

Nationality: Kenyan

ID Number:27791798

Gender: Male

Languages: English, Swahili.

Personal profile:

A self-driven and results oriented professional who has a multidisciplinary expertise in business and information technology. I have critical skills in business research, database management and systems design and hardware management. I am open minded to new ideas, embrace diversity and respect for all in achieving a common purpose. The critical skills I possess have enabled me to create a turn around to aid institutions implementation robust strategies in the efficient management and support of corporate programs.

Educational Background:

2013 - May 2017

Bachelor of Science business information systems

Moi University main campus.

Aug 2011 - May 2012

Diploma Business Administration (KNEC)

Nehema Institute of Science and technology.

2009 - 2010

Certificate in business Administration (KNEC)

Nehema Institute of Science and technology.

Work Experience:

03/06/2025 to present

02/02/2022 to 30/07/2022

15/09/2021 to 18/11/2021

29/11/2021 to 27/01/2022

July 2019 to September 2021

November 2015 – April 2019

March 2017 – March 2017

March 2017 – September 2018

February 2014 – May 2016

January 2015 – April 2015

October 2011 – April 2012

Responsibilities:

Computer Maintenance

Ensure all computers and related equipment (printers, scanners, etc.) are in good working condition.

Perform basic troubleshooting for software and hardware issues.

Software Management

Install, update, and manage software such as browsers, antivirus, and productivity tools.

Monitor usage to prevent unauthorized access or installation of unwanted software.

Network Monitoring

Maintain stable internet connectivity.

EPEPEA APPLICATION

Sales marketing agent

Introduction of EPEPEA application to entire rift valley.

A champion of EPEPEA application as a sales agent.

Maintaining customers to use EPEPEA as a source of marketing their products.

Ensure my team do their best to ensure the EPEPEA application certifies the customers’ needs.

SAMCHI TELECOMMUNICATION under Safaricom contractor

Sales agent of EIDU

Moving from business to business to register for till numbers.

Inform business the importance of till number.

Enable business to learn the use of till numbers.

TELESALES APPOLO AGRICULTURE

Telesales agent

Closing sales deal.

Providing information to farmers i.e. loans.

Resolving customer complaints and disputes.

Convincing famers to take loan with us through phone call.

Full time job monitored by application.

Full work done on goggle workspace.

DILEX HOLDINGS COMPANY

Quality Supervisor

Managing workflow of nine technicians within Western and Lake Region (EB region).

Train new employees who join the team of technicians within the region as well as ensure new hires receive guidance and information they require.

Ensure technicians needs have been communicated to management.

Managing employee schedules and regularly monitor performance.

Evaluate teams’ performance including setting employee and team goals and choosing appropriate rewards for achievements.

NASSCONSALTANCY RESEARCH CONSALTANCY

Assistant researcher/Help desk support Administrator

Open and maintain customer accounts by recording account information of the organization

Maintain financial accounts by processing customer adjustments

Recommend potential products or services to management by collecting customer data and analysing customer needs

Prepare product or service reports by collecting and analysing customer data

Contribute to team effort by accomplishing related results as needed

Manage staff emails of the organization

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure everything is in order.

Assists in administrative duties such as completing reports.

Assists in committee work, including committee attendance.

Demonstrates respect toward and cooperation with the supervising instructor.

Participate in system monitoring

Participate in network and office administration

Participated in LAN and WAN administration

Performs other duties as assigned by supervising instructor

Performed all data entry jobs as requested by the supervisor.

PROJECT SPONSORED WORLD VISION

Application Developer and a trainer

Assisted in application development ODK (Open Data kit app)

Participated in moving around households to collect data

Appointed in charging 30 smart phones which were used in data collection by the prospectors

Trained prospectors on the open data kit server (data collection application software)

Enhanced use of the open data kit on the ground for testing

Create the questionnaire on the open data kit

Installed the open data kit on the phones

Trained the prospectors on how to use the open data kit while on the field.

Searching famers managing under natural resilience FMNR which was conducted in Baringo County (Mogotio) and Nakuru County (Kiambogogoko)

FUNDED ASALI PROJECT UNDER NASSCOSALTANCY

Prospector/team leader

ASALI project for Bungoma and Eldoret (SMEs) small medium entrepreneurial opportunities innovation and value chain development and livelihood semi improved a study of women and youth’s entrepreneurs in western Kenya. I was in charge of the team on data collection and entry.

Imports and exports trade association companies in Kenya I was in charge of data collection and entry.

Mutumba trade association in entire Uasin Gishu County I was in charge of data collection and entry.

Incubators under Kenya industrial estate of Kisumu and Nakuru including the Masinde Muliro of Kisumu which has their own SMEs whom they have mentored I was in charge of data collection and entry.

Farmers’ cooperative SACCO in entire Uasin Gishu county duty data collection and entry.

In charge of prospectors on firms dealing with imports and exports in Uasin Gishu Nairobi and Coast counties duty in charge data collection and entry.

Participated in research of hardware in Nakuru county where I was in charge of data collection and entry.

Participated in research of bars and night clubs in Nakuru where i was in charge of data entry and collection.

Participated in research of small medium enterprise (SMEs)of hotels in entire Uasin Gishu County duty in charge of data entry and data collection.

ROYAL FAMILY CLEANERS

Assistant Marketer

Compiled and distributed financial and statistical information such as budget spread sheets.

Analysing Questionnaires.

Writing reports, company brochures and similar documents

Organised and hosted presentations and customer visits.

Assisted with promotional activities.

Visiting customers/external agencies.

Assisted to organise market research.

BOOMAG MOTORS industrial attachment

Information communication technology. (ICT)

Participated on Import and export of cars through the websites.

Helped on putting financial report on one database through excel.

Helped in keeping records of the company

Helped in maintenance of machines in the organization

Handled well the clients/customers

Participated in coordinating with different technical team

Participated on maintenance of the computers.

Participated on website development of the company.

Participated in internet and proxy connection

USAID

Data collection and research assistant

Preparing and sorting documents for data entry.

Entering data into database software and checking to ensure the accuracy of the data that has been inputted.

Resolving discrepancies in information and obtaining further information for incomplete documents.

Creating data backups as part of a contingency plan.

Responding to information requests from authorised members.

Testing new database systems and software update.

Hardworking

Honest

Leadership

Persistence

Research skills and personal interest:

Data analyzing and interpretation

Am good in using SPSS (Statistical Packages for Social Science) to do quantitative work and NVIVO for qualitative

I do repair of computer both hardware and software

I do trouble shooting of computers and other topologies i.e. receivers, routers, CCTVs computers etc.

Am good in excel, Microsoft word power point and also Corel draw for graphics and design.

Hobbies:

Listening to music

Travelling

Driving

Trying new ideas

Referees:

1. Mr. Tom Eric Mboya

Primary school tutor

P.O. BOX 61130 - 00200 Nairobi

Contact: 072*-******

2. Mr. Marsden Toroitich

Quality Supervisor

Dilex Holdings

Contact: +254-*********

3. Prisca Rotich

P.O BOX 7207

Contact 072*******

Contact this candidate