Customer Service Care

LATOYA HENDRIX

Swainsboro, Georgia ***** 478-***-****; 1-504-***-**** *.*********@*****.***

Customer Care Representative, 09/2024 - Current

Everise

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Logged call information and solutions provided into internal database.

• Responded to customer needs through competent customer service and prompt problem-solving.

• Assisted call-in customers with questions and orders.

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

• Navigated multiple computer systems and applications to find information. Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

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Licensed Insurance Producer, 02/2020 - Current

Independent

• Sales of Life Insurance policies

Call center internet technology specialist, 04/2024 - 12/2024 ZCorum

• Assist a variety of affiliates serving customers with troubleshooting steps

• Escalating trouble tickets to the appropriate departments as needed

• Documenting each contact, including all steps, details, and pertinent details Customer Representative Work@Home SDS, Retail, and Product Support Agent, 10/2018 - 08/2024 Amazon Inc

• Answer incoming calls, chats, and emails for customers Handle questions and issues about customer account, delivery, and shipping issues, driver support, and retail orders

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Hardware Associate, 10/2015 - 11/2018

The Home Depot – Chalmette, LA

WORK HISTORY

• I work in the hardware department of the store

• I help customers find tools for the job in question

• I answered questions for the customers about tools

• I also help in the plumbing, appliances, and lumber department from time to time Transactions Customer Service Rep, 10/2016 - 01/2017 Convergys Customer Mgt Group Inc – Baton Rouge, LA

• I answered calls for customers of PayPal

• I operated a multi-screen computer system

• I handled disputes for Financial transactions

• Assisted with password changes

• Transferred calls to appropriate departments

• I calculated funding on customer accounts

People Greeter, 03/2015 - 05/2015

Walmart Super Center – Chalmette, LA

• Greet customers and verify merchandise

Crew Member, 10/2010 - 02/2013

McDonald's – Savannah, GA

• Presenter at the Drive-Thru window

• Coffee maker, cashier, cook, order taker, and preparer Meter Reader, 09/2007 - 04/2009

Georgia Power Utility Meter Services – Savannah, GA

• Read meters and drove company truck

• Worked independently in all weather conditions

Verifier, 11/2005 - 08/2007

Schneider National – Port Wentworth, GA

• Counted incoming and outgoing freight for companies Associate Of Business Administration: 02/2019

Colorado Technical University - Colorado Springs, CO EDUCATION

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