Customer Service healthcare insurance front desk Specialist
Resume:
Kelvin Delgado
***********@*****.***
Davenport, FL 33897
SKILLS AND QUALIFICATION
Proficient in Microsoft Office Suit (Excel, Access, Word, Power Point)
Proficient in SNAPP and EPIC Medical Database
Bilingual Spanish and English- verbal and written
Strong analytical and problem-solving skills
Great customer service skills
Great at multitasking under pressure and in fast pace environments
Staff Training and Development
WORK EXPERIENCE
AdventHealth Heart Of Florida Davenport, FL
Consumer Access Specialist Lead Dec 2021- Present
Overseeing patient registration processes, ensuring accurate data entry.
Verifying eligibility of Health Insurance such as Medicaid/Medicare.
Managing financial arrangements, and leading a team of Consumer Access Specialists by providing training, manage scheduling and shift assignments.
Monitoring performance, and resolving complex issues, all while maintaining a high level of customer service and compliance with healthcare regulation. Delta Airlines
Gate Agent Supervisor
New York & Orlando, FL
May 2012- March 2020
Provide coaching, training, and performance feedback to gate agents to ensure quality customer service and operational effectiveness, Maintain FAA standard safety airport regulations.
Manage scheduling and shift assignments, Assist with boarding processes, help passengers who require special assistance, including those with disabilities, unaccompanied minors, and premium passengers.
Work with other airline departments to manage delays, rebooking, and other operational changes.
Act as the primary point of contact for troubleshooting any gate issues, including delays, cancellations.
Karako Suits Rosedale, NY
Floor Manager Dec 2008-May 2012
Handled floor and cash register sales, oversee cashier operations and manage weekly bank deposits.. Store key holder.
Responsible for merchandise and weekly inventory checks.
Encourage and motivate staff to meet their individual and team sales targets while maintaining a positive attitude and strong work ethic.
Assign roles and responsibilities to sales associates to ensure that key areas of the store.
Provide exceptional customer service by interacting with customers, helping with their product selection, offering expert advice on suits, fits, accessories, ensuring that they have a positive shopping experience.
Long Island, NY
2011-2012
EDUCATION
Nassau Community College
Some College
John Adams High School
Diploma 2000-2004
Queens, NY
Volunteering: Secretary of Treasurer Board of Directors - Tierra Del Sol Homeowners Association - managing the association’s financial operations, including budgeting, assessments, and financial reporting, while also maintaining official correspondence.
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