Valencia Reid
***.****@*****.*** WINSTON-SALEM, NC, US +1-919-***-****
EXPERIENCE
International Sales Representative - American Airlines Group Inc. - Cary, NC September 2007 - September 2024 (17.5 Years)
• Handled inbound international sales calls, providing excellent service and resolving issues in a timely manner
• Maintained a high level of professionalism and empathy while addressing customer concerns and complaints
• Maintained up-to-date knowledge of industry trends, products, services, promotions, and company policies through ongoing training sessions
• Assisted customers with troubleshooting technical issues, providing step-by-step instructions and escalating to the appropriate department when necessary
• Maintained a high level of professionalism and composure during challenging or stressful customer interactions
IT Support Specialist - Wakemed Hospital - Raleigh, NC February 2002 - August 2007 (5 Years)
• Provided technical support to end users, troubleshooting hardware and software issues
• Served as a point of contact between end-users and third-party vendors for issue resolution
• Collaborated with colleagues on process improvement initiatives resulting in increased efficiency within the department
• Collaborated with cross-functional teams to implement new technology solutions SKILLS
• Customer support, technical support, problem solving, critical thinking, professionalism, EDUCATION
Bowie State University, Bowie, Maryland
September 1981 - May 1985
Studied in Business Administration
CERTIFICATIONS
Licensed Health and Life Insurance agent