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Technical Support Sales Representative

Location:
Winston-Salem, NC
Posted:
July 02, 2025

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Resume:

Valencia Reid

***.****@*****.*** WINSTON-SALEM, NC, US +1-919-***-****

EXPERIENCE

International Sales Representative - American Airlines Group Inc. - Cary, NC September 2007 - September 2024 (17.5 Years)

• Handled inbound international sales calls, providing excellent service and resolving issues in a timely manner

• Maintained a high level of professionalism and empathy while addressing customer concerns and complaints

• Maintained up-to-date knowledge of industry trends, products, services, promotions, and company policies through ongoing training sessions

• Assisted customers with troubleshooting technical issues, providing step-by-step instructions and escalating to the appropriate department when necessary

• Maintained a high level of professionalism and composure during challenging or stressful customer interactions

IT Support Specialist - Wakemed Hospital - Raleigh, NC February 2002 - August 2007 (5 Years)

• Provided technical support to end users, troubleshooting hardware and software issues

• Served as a point of contact between end-users and third-party vendors for issue resolution

• Collaborated with colleagues on process improvement initiatives resulting in increased efficiency within the department

• Collaborated with cross-functional teams to implement new technology solutions SKILLS

• Customer support, technical support, problem solving, critical thinking, professionalism, EDUCATION

Bowie State University, Bowie, Maryland

September 1981 - May 1985

Studied in Business Administration

CERTIFICATIONS

Licensed Health and Life Insurance agent



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