High School Customer Service

Maxine Romano

phone : 267-***-****

e-mail : ************@*******.***

floral city, fl 34436

Career Objective

Driven and ambitious job seeker with a strong desire to leverage natural skills and valuable experience gained through education and work history. Eager to secure a position that will allow further development and expansion upon existing expertise, skills, and knowledge. Committed to making a meaningful contribution to a dynamic organization, while continuously seeking opportunities Achievements

— Perfect Attendance – June 2003

— 2nd place Spelling Bee — 2003

— Student of the Month – March 2008

— Student of the Month – March 2009

Education

Bucks County Technical High School : August 2006 – June 2010

— Professional Baking : March 2007 – June 2010

QC Career School : April 24th, 2017 — October 3rd, 2019

— International Professional Event & Wedding Planner (Certification

— International Professional Destination Event & Wedding Planner Specialist (Certification)

— International Professional Luxury Event & Wedding Planner Specialist (Certification)

— International Professional Event & Wedding Planning Decorator (Certification) Volunteer Experience

— Adopt a elder : November 1999 to March 2000

— Gift Shop : Robert Wood Johnson University Hospital January 1995 to August 2003

— Rake leaves : Bagger – October 2004 to October 2005

— Bakery : Cashier and Customer Service at Bucks County Technical High School — March 2007 to June 2010

— AFA Teens (Alzheimers Foundation of America) : Alzheimers Awareness advisory board — January 2012 to December 2013 Intern Experience

— Jmac "Jesse McCartney" Daily - Editor for Magazine (Fan Based) - Partners with JesseMcCartney's Promotional Team - June 2011

— Online Promoter : JMPT (Jesse McCartney Promotional Team) 2013

— Good Noize Entertainment Association - March 2013 Professional Experience and Work Experience

Bucks County Technical High School March 2007 — June 2010 (Professional Baking) Responsibilities and Skills:

— Customer Service: Greet and assist customers, actively listening to understand their needs and preferences.

— Cash Register and multi tasking: Manage the cash register, paying attention to details while multitasking, including answering phone calls.

Event & Wedding Planning — April 24th, 2017 — October 3rd, 2019 Responsibilities and Skills:

— Active Listening: Understand clients wants and needs, paying close attention to details.

— Problem Solving: Address and resolve issues by providing effective solutions.

— Implement: Take client details and bring them to life, ensuring their vision is accurately implemented.

— Creativity: Develop unique and creative ideas to impress clients and wow their guests. Papa Pal — (Company) — July 20th, 2021

Responsibilities and Skills:

— Caregiving and Senior Support: Provide compassionate care, assisting with daily tasks, transportation, errands, and household duties to ensure clients well being.

— Client Interaction and Communication: Regularly check in with clients, listen actively to understand their needs, and build a strong, trusting relationship for safe and comfortable communication.

— Scheduling and Coordination: Organize appointments and transportation for errands like doctor visits and grocery shopping, ensuring timely service.

— Documentation and Record Keeping: Keep accurate records of client and member preferences, health status, and specific needs, including allergies and emotional well being.

— Resource Provision and Guidance: Offer helpful resources and emotional support, creating a safe space for clients to express themselves.

— Confidentiality and Professionalism: Maintain client privacy, following HIPAA guidelines for sensitive information, including medical details.

— Emotional Support: Provide a positive, supportive environment, offering advice and companionship to brighten clients days. JWL Marketing — June 27th, 2024

Responsibilities and Skills:

— Efficiently manage back to back phone calls and inquiries. — Experienced with CATI software for data collection and communication.

— Accurate data entry and information logging, ensuring everything is detailed and thorough. — Maintain professionalism and confidentiality when handling sensitive data.

— Knowledge of HIPAA regulations for secure data handling.

— Prompt call management, ensuring timely follow ups.

— Build rapport with clients and candidates, enhancing engagement.

— Increased candidate engagement through personable, trust building interviews.

Contact this candidate