Customer Success Project Management

LARAMIE BUSCH

**** ******* **. *******, ** ***** 816-***-**** *********@*******.***

WORK EXPERIENCE

Transportant, Lenexa, KS

Customer Success/Implementation Manager, October 2022 - Present

● Setting up onboarding for new clients in our hybrid SaaS student-safety system using a project management tool, GUIDEcx

● C-Suite Account Management, specializing in Retention and Growth

● Training new clients on how to use and navigate their secure dashboard to monitor and achieve their goals through a series of virtual meetings

● Preparing training videos and other documentation for future self-help and refresher/new staff training, for both internal and external personnel

● Communicating with clients to troubleshoot and resolve any hardware or software issues, as well as escalating tickets and working with engineering as necessary

To Taste, Mission, KS

Private Mixologist, Chef, and Sommelier 2018 – Present

● Creating inventive new dishes and cocktails, while giving a modern twist to some classic dishes/cocktails

● Construct menus using fresh, quality, seasonal ingredients with beverage pairings

● Design custom cocktails for special occasions/guest’s wishes Stock Hill, Kansas City, MO

Manager, Sommelier, Captain, June 2020 – June 2022

● Fine dining food and beverage service in one of nation’s top steakhouses

● Create, stock, and inventory weekly wine and spirit orders based on budgets, demand, and monthly trends

● Overseeing training and coaching, as well as opening/closing procedures, paperwork, cash balances, etc. EDUCATION

Johnson County Community College, Overland Park, KS Associate of Arts, 2016

● Honors Program graduate

● Emphasis on Environmental Ethics and Pre-Med coursework ADDITIONAL SKILLS

● Managerial, supervisory, and training experience over ten-plus years in different fields

● Culinary background as private chef and mixologist

● First level Sommelier and Cicerone Certifications

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