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Talent Acquisition Employee Relations

Location:
Orlando, FL
Posted:
July 01, 2025

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Resume:

Diana Laureano

***** ****** **** **, *******, FL 32828 407-***-**** *************@*******.***

PROFESSIONAL SUMMARY

Results-driven HR leader with 10+ years of experience across HR operations, talent acquisition, compliance, employee relations, and shared services. Proven track record in team leadership, process improvement, and project execution. Adept at using analytics to drive performance and efficiency. Skilled in HR technology, regulatory compliance, and fostering high-performing teams.

CORE COMPETENCIES

HR Operations & Compliance • Talent Acquisition & Onboarding • Employee Relations & Conflict Resolution • Organizational Development • Change Management (Prosci Certified) • HRIS & System Administration (Salesforce, HCM) • Process Improvement & Project Leadership • Executive Coaching & Communication

PROFESSIONAL EXPERIENCE

Sr Manager, TA Preboarding – Talent Acquisition

AdventHealth, Maitland, FL 08/2019 – Present

• Provide strategic and operational leadership to the TA Preboarding team, overseeing onboarding compliance and ensuring seamless transition for approximately 30,000 new hires each year across 9 different states.

• Develop and implement scalable workflows, improving turnaround time and quality control across new hire documentation and background verification processes.

• Collaborate cross-functionally with HR, Legal, IT, and Compliance departments to refine onboarding procedures and ensure alignment with evolving regulatory standards.

• Lead continuous improvement initiatives using LEAN and Six Sigma methodologies to streamline processes, reduce redundancy, and enhance candidate experience.

• Utilize data analytics and dashboards to drive performance, identify bottlenecks, and achieve top-quartile results across key HR metrics.

• Mentor and coach team leads and coordinators, fostering leadership development and cross-training to strengthen team resilience and succession planning.

• Coordinate audit readiness by managing I-9 compliance and leading internal audit protocols for HR documentation and hiring practices.

• Introduced automation tools and digital workflows to reduce manual processing and elevate operational efficiency.

• Serve as a subject matter expert (SME) on HR technology platforms, including Salesforce and onboarding systems, championing adoption and best practices.

• Champion DEI-focused onboarding strategies to ensure inclusive hiring practices and equitable candidate support.

Manager, HR Shared Services

Hilton Grand Vacations, Orlando, FL 07/2016 – 07/2019

• Supervised 20 HR specialists handling payroll, benefits, FMLA, ADA, and HR admin for 45,000+ employees.

• Partnered with legal, COEs, and HRBPs to implement compliance-focused process improvements.

• Streamlined employment verification through third-party outsourcing.

• Acted as SME for HR Help Desk; led service level tracking and training enhancements.

HR Shared Service Supervisor

Adventist Health (Florida Hospital), Altamonte Springs, FL 03/2014 – 07/2016

• Led team development initiatives, coached staff, and enhanced productivity through performance monitoring.

• Managed HRIS including Payroll, Timekeeping, Benefits, and Self-Service modules.

• Spearheaded document conversion and I-9 audit projects; trained HR staff as super-users.

• Improved customer service by streamlining complaint resolution and training.

EDUCATION

MBA, Business Administration & Management (2017)

University of Phoenix – Orlando, FL

Bachelor’s Degree, Business Management

University of Phoenix – Orlando, FL

CERTIFICATIONS

• Senior Professional in Human Resources (SPHR) – In Progress

• Certified Professional in Talent Development (CPTD)

• Prosci Change Management Practitioner

• Certified Professional Manager (CPM)

AWARDS

ARDY Award Winner (2019) – Best HR Team, Hospitality Industry



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