Customer Service Office Operations

Angela S Robinette

Secretary Dispatcher

304-***-****

********@*****.***

Fisher, WV

Summary

● Dynamic professional with extensive experience in managing daily administrative functions, ensuring seamless office operations. Proven expertise in preparing and distributing correspondence, utilizing Microsoft Office Suite to enhance communication efficiency. Recognized for exceptional customer service skills, acting as the primary point of contact for clients and vendors while maintaining confidentiality and adherence to privacy policies. Committed to delivering results that support organizational goals and foster a collaborative work environment. Experience

Secretary

Allegheny Dimenson

Petersburg, WV

Jul 2013 - Nov 2014

● Managed daily administrative functions to ensure efficient office operations.

● Prepared and distributed correspondence, reports, and presentations using Microsoft Office Suite.

● Served as the primary point of contact for inquiries, providing exemplary customer service to clients and vendors.

● Maintained confidentiality of sensitive information, adhering to privacy policies and regulations.

● Monitored and responded to emails and phone calls promptly, ensuring timely communication.

● Conducted regular office supply inventories and ordered materials as needed to avoid shortages. Dispatcher

M&M Transportation

Fisher, WV

Oct 2015 - Present

● Maintained effective communication with drivers and clients, providing timely updates and resolving issues to ensure smooth operations.

● Coordinated the scheduling and dispatching of over 50

● Utilized GPS tracking systems to monitor fleet movements and provide accurate ETAs to clients and stakeholders.

● daily loads, optimizing routes to enhance response times and customer satisfaction. Education

High School Diploma

Moorefield High School

2006 - 2010Moorefield, United States

Skills

SchedulingExpert

Organizational SkillsExpert

Vendor RelationsExpert

Task PrioritizationExpert

Attention to DetailExpert

Problem-solvingExpert

ProfessionalismExpert

Data EntryExpert

Phone EtiquetteExpert

Email ManagementExpert

Multi-taskingExpert

Time ManagementExpert

CommunicationExpert

ConfidentialityExpert

Customer ServiceExpert

Administrative SupportExpert

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