Receiving Clerk Office Manager

Elisha Hammond

Philadelphia, PA ***** ********@*****.*** +1-267-***-****

To proactively and assertively be an integral team player to assist in the success of the company. Advance my career and utilize my talents to succeed in a stimulating and challenging environment

Work Experience

Receiving Clerk

Amazon - Philadelphia, PA

May 2020 to Present

Analyze schedule inbound deliveries on dock master and yard management (trans logistics) Coordinate trailers to corresponding dock doors and cross docks using OMA tool. Ensure proper processes are followed with the Trailer Dock according to freight load. Assist with workflow throughout the entire building. Work closely with drivers to assure freight is being processed expeditiously. Responsible for keeping an up-to-date knowledge of new policy and procedures. Scheduled appointments, monitoring new releases and communicating with other departments. Quarterly training for back-up clerks. Maintain a clean and safe work environment. Duties also include conducting internal audits and safety assessments to ensure compliance with safety policies. Reporting safety metrics, such as accident rates, to management and Recommending improvements based on audit results. Implementing strategies to mitigate or eliminate identified risks

Office Manager

Zen Spa Studios - Philadelphia, PA

February 2020 to Present

Oversee all aspects of the operations of beauty, health and wellness spas. My core duties include managing staff, overseeing facility maintenance, developing budgets and creating marketing and promotions campaigns. Staff-related duties could entail hiring, training and scheduling employees. Monitoring the schedule of spa services to ensure the smooth flow of treatments and minimizing client wait times

Staffing Coordinator/Recruiter

Delta-T Group - Philadelphia, PA

October 2019 to April 2020

Responsible for planning, organizing and scheduling workers to ensure that company's labor requirements and needs are fulfilled. Work with Human Resources department and assist in recruiting, sourcing and hiring talent. Recruit Independent Contractors for Philadelphia public schools and Charter schools.

Schedule registration meetings to ask specific questions about the Candidate experience.

Workplace Banker/ Business Development Officer

PNC BANK - Philadelphia, PA

May 2010 to September 2019

Responsible for proactively call on area businesses which employee 100-500+ employees. The goal is to create relationships with these businesses and their employees by offering a variety of bank products and financial solutions. This position, along with the workplace team, will interface with many lines of business and will be accountable for the execution of activities including employer on-site meetings, employee orientation presentations, workplace events, refinancing clinics, etc. Delivered weekly financial literacy seminars to groups of five to twenty individuals or more. Plan, organize and schedule revenue-driving activities at external client locations. Anticipate, identify, and secure appropriate resources needed to execute sales activities. Oversaw training for new branch employees.

Assistant Manager/ Financial Sales Consultant

PNC BANK - Philadelphia, PA May 2008 to May 2010

Hire, train, and supervise customer service representatives and financial service managers. Enforce bank regulations and oversee bank security measures. Monitor branch financial activities, performing audits, reviewing reports, and managing cash level Performed full-service banking transactions in compliance with legal requirements and bank policies and procedures Provides accurate, friendly customer service in a timely fashion. Achieved and exceeded sales and referral goals by proactively cross-selling and referring customers. Building relationships with local businesses and community organizations. Identifying and referring complex or suspicious situations to the fraud investigation team for further analysis. Providing standard customer service support while specializing in handling inquiries related to potentially fraudulent activity on accounts, including verifying suspicious transactions, assisting customers who suspect fraud, and taking appropriate actions to mitigate financial losses, all while maintaining a high level of customer empathy and adhering to strict security protocols.

Sales Service Specialist

Bank of America - Philadelphia, PA

January 2005 to February 2008

Worked with customers on a daily basis, meeting their banking needs and either answering or referring their financial questions to the appropriate supervisory individuals. Accept and process customer deposits and loan payments. Pull reports to prepare for audits. Documenting all customer interactions and fraud-related details in compliance with bank policies. Understanding industry standards and legal requirements related to fraud mitigation

Medical Billing

Nelson Medical Group - Philadelphia,PA December 2004 to January 2005

Prepare and submit claims for medical procedures and services provided to insurance companies, communicate with patients about outstanding balances, and collect payments for the provider institution.

Debt Collector

Federal Bond Collection Service - Philadelphia, PA September 2003 to December 2004

Responsible for dealing with all aspects of a litigation focused debt recovery process and for managing an assigned case load effectively in line with agreed client service levels. Duties: Advising debtors of the possible consequences of non-payment. Communicating with clients via post, telephone and emails. Contacting people who owe money to the company. Securing payment form debtors. Investigating claims of financial difficulties. Making enquiries to trace the whereabouts of defaulters. Keeping administrative records up to date. Visiting defaulters at the address they have given. Ensuring all contact is in line with the regulatory requirements. Making up to 60 phone calls every day to chase up outstanding debts. Handling a variety of customer service calls from people of all backgrounds

Account Manager

Rent-A-Center - Philadelphia, PA

March 2003 to September 2003

Supervised staff with opening new accounts on a daily basis. Obtaining

Credit reports for prospective customers, and data entered client

Information into terminal to calculate payments. Received payments for Accounts as well as supervised collections process as needed. building relationships with new clients and leading team productivity

Bank Teller

Hudson United Bank - Philadelphia, PA September 2000 to November 2002

Interviewed each client to obtain information and Explain available financial services, such as; savings and checking accounts, Individual Retirement Account, Certificates of Deposit,Savings bonds and securities Identifying patterns and red flags that may indicate fraudulent activity

Check Processor

First Union Bank - Philadelphia, PA September 1999 to August 2001

Processed live checks through data entry and proofreading, printing checks, Processing payroll reports, assisting other staff with a variety of tasks. Look for errors, such as unsigned checks or items not written out in the right amount. When errors occur, take steps to fix the situation, such as contacting the customer, Use of 10-key, encode information at the bottoms of checks, payment coupons and deposit slips,

Education

Certificate in Information Security Analyst (Cybersecurity)

Correlation-One

May 2024 to November 2024

Trade school in Medical Assistant Billing and Coding

Sandford brown institute - Trevose, PA March 2004 to September 2004

Certificate in Airline Reservation

Community College Of Philadelphia - Philadelphia, PA

March 1999 to June 1999

Diploma in Hospitality Management

Olney High School - Philadelphia, PA September 1995 to June 1999

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